MEET NEW LIGHTNING KNOWLEDGE COMPONENT!
Create your knowledge base and manage your company information with our NEW Lightning Knowledge Component for Community – https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000F7LfAUAV
Knowledge component is a great tool for a self-service community. Customers can help themselves by finding their own answers through a library of knowledge articles sorted by article type or data category. It helps to increase customer satisfaction, and decrease calls and emails to your support desk.
With Lightning Knowledge, you get the benefits of standard objects that work just like other objects in Salesforce. Enabling Lightning Knowledge changes your Org’s Data Model to use Record Types rather than Article Types. For each record type you create, you can customize the page layout. You can control the form and structure for each type of article you have in your Lightning Knowledge base.
You can differentiate article by categories. Install Knowledge Data Categories package by this link https://login.salesforce.com/packaging/installPackage.apexp?p0=04t0N000000wcGj
Use also our custom components: AC Knowledge Sidebar, AC Knowledge Detail and AC Knowledge Breadcrumbs.
See our Installation and User Guide – https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000cSI8sUAG