What we talk about
advanced communities
3 Social Software Vendors Well Worth Your Attention
16 Mar 2016

Online communities are designed to connect business data and social activity in sales, service and marketing, or any other business area that could benefit. Today’s communities deliver: Social collaboration Branding and customisation Business processes Social intelligence Mobile access Security and reliability Online communities are good for both customers and partners. Customer communities are best for..

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advanced communities and salesforce community cloud
How to Improve Your Community’s Success and Better Engage With Your Customers
04 Mar 2016

In this article I wanted to share my thoughts on the most important factors that every community manager should consider when creating a successful community. Starting Points Key Audience Strategy and Tools The very first thing is to think about future community users. Depending on their potential needs, there are different priorities: Audience Goals Customers..

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advanced communities and salesforce community cloud
Customer Communities Must Look Great
12 Feb 2016

Let’s talk about the importance of website design and online customer community design for your business. Online Support Community First, let’s imagine that you have a main website which represents your brand. It has a main page, a list of your products or services, a picture gallery and a contact page. It’s a typical website..

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advanced communities
Looking Outwards: What Is Modern Customer Support And How Exactly Does It Work?
08 Feb 2016

Customer  Communities Provide outstanding customer support service or lose your customers forever! An average employee in a customer support role has to deal with hundreds of phone calls every day. Customers have questions or complaints about a company’s products or services, and not all of them are in a good mood. The employees in the..

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advanced communities
How Popular Are Online Community Platforms?
28 Jan 2016

Online Community Platform To have a clear vision of the popularity of online community platforms, we need to analyse some important aspects: Are online communities still in demand from marketing and HR teams? How do online communities fare against legacy web environments (website, intranet, portal)? What will be the future for online communities? Let’s talk..

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advanced communities and salesforce community cloud
Everything You Wanted to Know About Spring ’16 Release But Were Afraid to Ask
14 Jan 2016

It’s only January, but Salesforce has already published its Spring ’16 Release Notes. In order to provide better business capabilities, Salesforce has improved various features. Lightning Experience. Currently, Lightning Experience is all about its beautiful, new, user experience. Unfortunately, this Spring ’16 (as well as Winter ’16) Release does not support all the features that..

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advanced communities and salesforce community cloud
Salesforce Community Cloud Is A Major Mover In The Sphere Of Online Communities. Part 2.
21 Dec 2015

Salesforce Community Cloud Organisations currently using communities or thinking about using them in the near future need to consider a number of factors: From initial launch, the uptake of Community Cloud has been quite impressive. 36% of new Salesforce customers that purchased other Salesforce products like Sales Cloud or Marketing Cloud also purchased or will..

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advanced communities and salesforce community cloud
Salesforce Community Cloud – Trends and Opportunities
08 Dec 2015

How the best companies use Salesforce (based on data collected from 1,500 Salesforce customers) Customers’ Adoption 36% of Salesforce customers that have bought other companies’ cloud products – like Service Cloud, Sales or Marketing Cloud – have also purchased Community Cloud. In addition to that, 21% of respondents intend to purchase Community Cloud in the..

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advanced communities and salesforce community cloud
Lightning Experience VS Salesforce Classic
09 Nov 2015

According to Salesforce, Lightning offers a completely new, fast and beautiful user experience. The initial release focuses on reinventing the desktop environment to support sales processes even better than before. The Winter ’16 release has a sales-centric mindset and a beautiful, intelligent interface. The overall aim of the release is to help sales reps and..

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advanced communities
New Salesforce Community Cloud features in Winter ‘16 release
09 Nov 2015

Lightning is a framework that was created by Salesforce to meet the demands of multi-device businesses. The whole Winter ‘16 release from Salesforce is about the new Lightning Framework and its incredible power and flexibility. When it comes to discussing Lightning Framework and its meaning for communities, first we should talk about Community Builder and..

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