What we talk about
advanced communities and salesforce community cloud
The Lightning Partner Management – New Community Template!
02 Dec 2016

Thanks to Salesforce Winter ‘17 Release Notes, now we all have an amazing opportunity to customize our partner relationship management. Have you heard anything about Lightning Partner Management solution before? This is what we are going to test here today! The Lightning Partner Management is a Salesforce package that you need to download and install..

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advanced communities and salesforce community cloud
How To Enable The Global Search in Salesforce Communities
26 Jul 2016

Global Search is a new Lightning component available in Salesforce Summer ’16 Release. It allows users to see search results in one tab based on objects they have access to (both standard and custom). A community manager can easily determine which tab and search results community users can see. To enable Global Search, go to..

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advanced communities and salesforce community cloud
How to Improve Your Community’s Success and Better Engage With Your Customers
04 Mar 2016

In this article I wanted to share my thoughts on the most important factors that every community manager should consider when creating a successful community. Starting Points Key Audience Strategy and Tools The very first thing is to think about future community users. Depending on their potential needs, there are different priorities: Audience Goals Customers..

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advanced communities and salesforce community cloud
Customer Communities Must Look Great
12 Feb 2016

Let’s talk about the importance of website design and online customer community design for your business. Online Support Community First, let’s imagine that you have a main website which represents your brand. It has a main page, a list of your products or services, a picture gallery and a contact page. It’s a typical website..

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advanced communities
Looking Outwards: What Is Modern Customer Support And How Exactly Does It Work?
08 Feb 2016

Customer  Communities Provide outstanding customer support service or lose your customers forever! An average employee in a customer support role has to deal with hundreds of phone calls every day. Customers have questions or complaints about a company’s products or services, and not all of them are in a good mood. The employees in the..

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advanced communities
New Salesforce Community Cloud features in Winter ‘16 release
09 Nov 2015

Lightning is a framework that was created by Salesforce to meet the demands of multi-device businesses. The whole Winter ‘16 release from Salesforce is about the new Lightning Framework and its incredible power and flexibility. When it comes to discussing Lightning Framework and its meaning for communities, first we should talk about Community Builder and..

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advanced communities and salesforce community cloud
Five Rules For Effective Community Management
16 Oct 2015

Hiring an experienced manager for your social media campaign or Salesforce community development is a good start for great community management. Unfortunately, many communities have been launched without any adoption strategies or without a well-planned content plan. Against the odds, some of them are still functioning without effective management. A content plan and a dedicated..

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advanced communities and salesforce community cloud
HOW TO MANAGE A SALESFORCE COMMUNITY
15 Sep 2015

If you are a manager of a recently created community based on the Salesforce platform, one of the main challenges you have is how to invite as many customers as possible and then keep their attention. Frequently asked questions are: How can I increase customer engagement? How can I encourage users to be active and..

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