Starting from Summer ’17, Salesforce allows support agents working in the Service Console to see information about which articles and cases customers have accessed. It’s always useful to know whether customers have seen all the relevant documentation and filed a case before contacting support. With this information to hand, support agents can improve the support..
Read moreTo Access Knowledge in Lighting Experience, Create a Lightning Knowledge Home Page By creating a Lightning Knowledge home page, you’ll have everything you need in one place. When you are on the home page, you can author, manage, search and view articles in Lightning Experience. With standard user permission, any user can get access to..
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Build your community knowledge base with our new AC Knowledge component! An effective knowledge base can help your support team a lot. It provides useful info for clients, partners, visitors and service agents. The AC Knowledge component for Community Cloud is an easy way to manage your company information and share it securely. Your..
Read moreSo, Summer ’17 Release is around the corner, but some of you still haven’t read all the Release Notes? Is that true?! Yes, it is. Don’t even try to deny it! OK, here is your saviour – Salesforce Summer ’17 Release Notes (Community Cloud Edition). Why Community Cloud Edition? Because Community Cloud works best..
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In this article, we will talk about Lightning Knowledge, its new features and its big future. So what is Lightning Knowledge? We all know that the Salesforce platform has a Knowledge product – a set of features suitable for creating and publishing articles, with data categories and topics, which is especially useful for Community Cloud…
Read moreIt’s been a while since we presented our Events component on the AppExchange. In that time, we have received a number of questions, as well as some useful feedback on how to improve it. At last, we have updated the component! Now, it is even more functional and easy to use than ever before. First..
Read moreStas Dunayev, our director, a Community Cloud architect and a graduate of the Speaker Diversity Programme, took part in the second round of the Programme. The event participants – Developers, Women in Tech, Salesforce MVPs and leaders of user groups – gathered in the shiny atrium on the 29th floor of Salesforce Tower to showcase..
Read moreI still remember my first Salesforce Administrator exam – weeks of preparation, fear and excitement. When the day came, I was pretty sure I would pass. However, I failed. I had so many questions: ‘Where did I go wrong? Why? How do I know what was wrong? What do I need to do to prepare..
Read moreAudience Targeting for Pages and Groups Personalise pages and groups in your community based on criteria, such as: A user’s profile Location Record type Select one or more criteria types to create basic or advanced targeting rules. Easily see who has access to each page or group with a quick, at-a-glance summary. Audience targeting enables..
Read moreThis is a case study commissioned by Salesforce. The full study, including a complete list of disclosures, can be found at http://www.salesforce.com/community-cloud-partner-infographic
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