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advanced communities and salesforce community cloud
Salesforce Community Cloud – Trends and Opportunities
08 Dec 2015

How the best companies use Salesforce (based on data collected from 1,500 Salesforce customers) Customers’ Adoption 36% of Salesforce customers that have bought other companies’ cloud products – like Service Cloud, Sales or Marketing Cloud – have also purchased Community Cloud. In addition to that, 21% of respondents intend to purchase Community Cloud in the..

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advanced communities and salesforce community cloud
Lightning Experience VS Salesforce Classic
09 Nov 2015

According to Salesforce, Lightning offers a completely new, fast and beautiful user experience. The initial release focuses on reinventing the desktop environment to support sales processes even better than before. The Winter ’16 release has a sales-centric mindset and a beautiful, intelligent interface. The overall aim of the release is to help sales reps and..

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advanced communities
New Salesforce Community Cloud features in Winter ‘16 release
09 Nov 2015

Lightning is a framework that was created by Salesforce to meet the demands of multi-device businesses. The whole Winter ‘16 release from Salesforce is about the new Lightning Framework and its incredible power and flexibility. When it comes to discussing Lightning Framework and its meaning for communities, first we should talk about Community Builder and..

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advanced communities and salesforce community cloud
Five Rules For Effective Community Management
16 Oct 2015

Hiring an experienced manager for your social media campaign or Salesforce community development is a good start for great community management. Unfortunately, many communities have been launched without any adoption strategies or without a well-planned content plan. Against the odds, some of them are still functioning without effective management. A content plan and a dedicated..

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advanced communities and salesforce community cloud
Koa Template Overview
05 Oct 2015

Advantages and Limitations Koa is a standard Salesforce community template. It lets users search for articles and it is optimised for mobile devices. The Koa template only has basic features and a standard set of colours for its design. A drop-down menu in the header provides quick access to the User’s Profile, Contact Support page..

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advanced communities
Kokua Template Overview
01 Oct 2015

Advantages and Limitations Kokua is a standard self-service community template. It allows users to search for articles and to contact support. The information focuses on Data Categories. Users can find relevant articles, but the community only works well when the Data Categories are set up correctly. You can set the number of categories that should display,..

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advanced communities and salesforce community cloud
Napili Template Overview
29 Sep 2015

Advantages and Limitations The Napili template for supporting communities allows searching for articles. Logged-in users can post questions to the community and participate in discussions in the feed. Profile details, Chatter feed and the list of cases are all accessible from the profile menu. The template is optimised for any device. Advantages: Supports Knowledge, Cases..

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advanced communities
Salesforce Communities Templates
20 Sep 2015

When choosing a platform for your online community, you need to consider factors like: Platform stability Scalability Flexibility and customisation Mobile capabilities Licence fee Development costs Set up and deployment time Out-of-box plug-in availability Support and maintenance Salesforce is a platform that satisfies all these conditions and provides three standard templates for online communities. Communities..

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advanced communities and salesforce community cloud
HOW TO MANAGE A SALESFORCE COMMUNITY
15 Sep 2015

If you are a manager of a recently created community based on the Salesforce platform, one of the main challenges you have is how to invite as many customers as possible and then keep their attention. Frequently asked questions are: How can I increase customer engagement? How can I encourage users to be active and..

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advanced communities and salesforce community cloud
Salesforce presents Journey Builder and Active Audiences
14 Aug 2015

The core audience of Salesforce are salespeople – those who have helped Benioff to get over $6 billion revenue for one year. Besides salespeople, Salesforce clearly states that marketers are extremely important for the company. At the Connections conference in NY, the company announced about a new product which will strengthen the connection between them…

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