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advanced communities and salesforce community cloud
Summer ’16 Enhancements (Salesforce Community Cloud Only)
19 May 2016

Summer is the best season of the year! Sunny days, sandy beaches and long vacations. And Salesforce has its milestone 50th release which is full of goodies! How cool is that? Summer ’16 Enhancements (Salesforce Community Cloud Only) LockerService for Communities (critical update): LockerService is a security update for Lightning Components in Communities only. It..

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advanced communities and salesforce community cloud
What is Wave Analytics for Community Cloud?
05 May 2016

What is Wave Analytics for Community Cloud? It is a new tool Salesforce provides for companies to extend sales insights to channel partners to accelerate growth. The Wave Analytics Platform is delivered by Salesforce to empower everyone to explore and uncover insights in their data. Insights are important for driving sales in every industry. Sales..

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salesforce world tour amsterdam
Salesforce World Tour ’16 – Amsterdam
25 Apr 2016

Advanced Communities was one of the sponsors of the Salesforce World Tour, which took place in Amsterdam at RAI on 14 April 2016. Because of the buzz created by social media, we were so excited about the upcoming Amsterdam event and really looking forward to it. We arrived at RAI early in the morning (at..

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advanced communities
3 Social Software Vendors Well Worth Your Attention
16 Mar 2016

Online communities are designed to connect business data and social activity in sales, service and marketing, or any other business area that could benefit. Today’s communities deliver: Social collaboration Branding and customisation Business processes Social intelligence Mobile access Security and reliability Online communities are good for both customers and partners. Customer communities are best for..

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advanced communities and salesforce community cloud
How to Improve Your Community’s Success and Better Engage With Your Customers
04 Mar 2016

In this article I wanted to share my thoughts on the most important factors that every community manager should consider when creating a successful community. Starting Points Key Audience Strategy and Tools The very first thing is to think about future community users. Depending on their potential needs, there are different priorities: Audience Goals Customers..

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advanced communities and salesforce community cloud
Customer Communities Must Look Great
12 Feb 2016

Let’s talk about the importance of website design and online customer community design for your business. Online Support Community First, let’s imagine that you have a main website which represents your brand. It has a main page, a list of your products or services, a picture gallery and a contact page. It’s a typical website..

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advanced communities
Looking Outwards: What Is Modern Customer Support And How Exactly Does It Work?
08 Feb 2016

Customer  Communities Provide outstanding customer support service or lose your customers forever! An average employee in a customer support role has to deal with hundreds of phone calls every day. Customers have questions or complaints about a company’s products or services, and not all of them are in a good mood. The employees in the..

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advanced communities
How Popular Are Online Community Platforms?
28 Jan 2016

Online Community Platform To have a clear vision of the popularity of online community platforms, we need to analyse some important aspects: Are online communities still in demand from marketing and HR teams? How do online communities fare against legacy web environments (website, intranet, portal)? What will be the future for online communities? Let’s talk..

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advanced communities and salesforce community cloud
Everything You Wanted to Know About Spring ’16 Release But Were Afraid to Ask
14 Jan 2016

It’s only January, but Salesforce has already published its Spring ’16 Release Notes. In order to provide better business capabilities, Salesforce has improved various features. Lightning Experience. Currently, Lightning Experience is all about its beautiful, new, user experience. Unfortunately, this Spring ’16 (as well as Winter ’16) Release does not support all the features that..

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advanced communities and salesforce community cloud
Salesforce Community Cloud Is A Major Mover In The Sphere Of Online Communities. Part 2.
21 Dec 2015

Salesforce Community Cloud Organisations currently using communities or thinking about using them in the near future need to consider a number of factors: From initial launch, the uptake of Community Cloud has been quite impressive. 36% of new Salesforce customers that purchased other Salesforce products like Sales Cloud or Marketing Cloud also purchased or will..

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