AC Ideas Ultimate Goes Live!

Dear friends,

Advanced Communities proudly announces the AC Ideas Ultimate – our new, completely redesigned Ideas Management app! Get valuable feedback from your customers and turn their ideas into reality.

Native to Salesforce Lightning Experience

You no longer need to constantly switch to Salesforce Classic as now all settings and actions with ideas are available in LEX. We decided to set ourselves free and abandon support for the standard Ideas object and go instead for the new custom Salesforce native object. The standard “legacy” Ideas object isn’t natively supported in LEX and doesn’t work with Chatter and reports so moving to a new Ideas object opens lots of possibilities and benefits.

Idea Campaigns

Create a campaign if you want to improve a specific feature or product. Users can see the campaign and attach ideas to it so you get the right ideas at the right time.

Reports and Dashboards

Get the clarity you need with the new extensive analytics features. You can use our preset reports and dashboards or create your own reports with the new Ideas object. 

Multiple Zones

If you have two or more communities, you can create a different zone for each one. There are separate categories, statuses and settings for various needs.

Custom Fields Support

You can create a unique view of the ideas by adding custom fields.

Chatter  and Reputation support

All Chatter features are available in our application. Customers can use mentions, comments, likes, replies, attachments and other Chatter functionalities for interactive communication. You can also increase customers’ involvement in the ideation process by giving them reputation points for each created idea, comment, like or vote.

That’s not all! Our product has many more great functions. View the full list of features.

With the AC Ideas Ultimate app, your customers will be wholly involved in the ideation process as they can track their ideas from creation to implementation, vote for other ideas, see the idea status changes and get notifications about any updates. Your product team will be able to collect ideas, select the most interesting and popular ones, and apply them to the product. Want to try it? AC Ideas Ultimate is available on AppExchange:  https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000FguKaUAJ

Salesforce PRM – Partner Communities

Salesforce PRM was created to improve your communication with partners and to achieve better coordination between suppliers, resellers and distributors. Using Salesforce PRM, you will no longer face issues with confusing spreadsheets, lost messages, long response times for emails and, as a consequence, non-effective partnerships. Salesforce PRM system supplies you with the best solutions to make working with you easy, fast and efficient.

Now, let’s dive deeper and find out what key benefits Salesforce PRM provides:

  • Fast onboarding and training. With Salesforce Partner Relationship Management you can create a personalised portal with marketing, technical and product resources and an easy-to-use interface that allows partners to go through the onboarding process independently. They can find all the training, articles and videos in one place so the onboarding goes more quickly.
  • Help finding the right partner. Selecting the appropriate partner often takes a lot of time and involves lead research, segmentation, campaigns and other activities. Salesforce PRM provides a structured, defined process of selecting an ideal partner and recruiting the partners that will lead you to success.
  • Help your partners to sell. Increase your sales by giving partners access to marketing assets and guided sales processes. Help your partners by generating and driving leads and opportunities to them and always be available so that they can reach out to you at any time.
  • Automated processing. Is your sales team used to spending a lot of time on manual daily processes like partner deal registration and support? With Salesforce PRM, partners add new deals directly into the system so you can save your sales team time and let them concentrate on more important tasks.

Salesforce PRM is a Partner Relationship Management solution for direct and indirect sales channels and it is the only provider of a Single Platform that combines PRM software, Direct Sales and Channel Enablement, Marketing Automation Software and Marketing Asset Management. 

Salesforce leads you through the entire sales process from lead to revenue, empowering your salespeople and channel partners to sell more and sell faster. Salesforce PRM provides a successful channel enablement, which  includes:

Partners Onboarding: Salesforce PRM allows you to speed up new partners onboarding and to grow your partners community with a simplified recruiting process. New partners get guided through onboarding by being assigned role-specific tasks and timelines using a learning management system (LMS) which also ensures that every user stays current with your products by tracking training progress. Automating an onboarding process provides a cost reduction and eliminates repetitive administrative tasks. 

Channel Marketing Automation. It allows you to drive more partner engagement and amplify marketing through the channel. Salesforce PRM allows you and your partners to extend pre-built journeys, manage marketing funds, and create co-branded collateral. 

Channel Sales Automation. Salesforce PRM allows you to automate the channel sales process by preventing lead conflicts, creating or customising lead distribution workflows and simplifying the quoting process for your partners. 

Channel Analytics allows you to track channel statistics in real-time and get insights on how to optimise sales and grow the business.

Channel Service. Support your channel partners by giving them the tools to answer their questions, connecting them to your knowledge base, allowing them to escalate support cases and proving help in real time.

Advanced Communities has gone one step further and created two apps that amplify Salesforce PRM and make it easier to manage your Partner Relationship.

AC Partner Marketplace has been developed to help companies transform and run their businesses. Building out your own Salesforce Partner Marketplace will enable your customers to find the best partners that perfectly match their needs. AC Partner Marketplace:

  • Helps partners to generate more and better leads,
  • Helps customers to filter by industry, level, reviews or any other attributes,
  • Enables customers to locate best and closest partners,
  • Gives power to customers through reviews,
  • Gets rid of the burden of administering partner information.

AC Partner Co-Branding enables your partners to brand and collaborate on the promotional items for your products and services by creating complementary marketing and sales resources. AC Partner Co-Branding allows you: 

  • to provide partners with marketing assets, 
  • to protect your brand identity, 
  • to support multiple document formats, 
  • to have multiple folders for better assets order.

Advanced Communities’ Partner Relationship Management solutions bring insights into how to manage your partner channel. AC Partner Marketplace and AC Partner Co-Branding unlock the potential of your channel sales by optimising your partners’ journey.

Advanced Communities became a Salesforce Impact Partner!

Dear friends,

We’re so proud to announce that Advanced Communities is now the official Salesforce.org Impact Partner!

What does Salesforce.org Impact Partner status mean?

We enjoy working with different nonprofits and helping them to simplify and optimise all the different kinds of activities they do, from project management to fundraising. Our deep expertise in Salesforce allows us to develop personalised and easy-to-use solutions for different scenarios including membership organisations, volunteer and donor management, and student hubs for universities and colleges. Being granted partnership status is proof that we are a reliable partner to our customers and have an experienced and certified team who already led many client projects to success and undoubtedly will help you.

Our success stories

  • Greenpeace is a well-known environmental organisation. They asked us to update their existing community and move it to the Salesforce Experience Cloud platform. We built out a new branded volunteer community with a custom design and an intuitive interface that helps volunteers to connect at a single location, share photos, videos, create groups and events to communicate with other activists.
  • Guide Dogs is an organisation that provides services for people who are registered blind or partly sighted. They required help with one of their services – distribution of CustomEyes large print books for children with sight loss. We supplied Guide Dogs with our custom component AC eCommerce that allowed them to create a customisable online shop at their site so people could easily find what they need and make secure online payments with their debit or credit cards
  • Jobcare helps unemployed people to develop the skills needed in the workplace and to find jobs. They have a lot of volunteers who devote their time and share their experience to equip those looking for jobs with needed expertise. We provided Jobcare with our AC Volunteer Directory component that allows participants and volunteers to find and match with one another according to their capabilities.