Blog

Welcome AC Rapid Cases – NEW component from Advanced Communities that will revolutionise your customer service experience

Learn more about Community Cloud User licenses and how to make the right choice.

Many of you have already heard about the Salesforce Community Cloud Survey component which is available for use with Spring 18 release and it looks awesome.

Knowledge is now available in Lightning Experience! It gives you a powerful and streamlined way to create and manage your knowledgebase articles.

Financial Services Cloud + Community Cloud. A match made in wealth-management heaven.Why? We’ll tell you why.

CMS Connect is a brand-new feature that works with the Napili template, Partner Central and Lightning Bolt Solutions, starting from Summer ’17. It’s designed for websites built in Adobe Experience Manager.

Starting from Summer ’17, Salesforce allows support agents working in the Service Console to see information about which articles and cases customers have accessed. It’s always useful to know whether customers have seen all the relevant documentation and filed a case before contacting support.

To Access Knowledge in Lighting Experience, Create a Lightning Knowledge Home Page.

In this article, we will talk about Lightning Knowledge, its new features and its big future.

Just recently, Salesforce presented Lightning Bolt Solutions – a number of community templates configured for various industries.