The Winter ’18 Release of Salesforce will bring some great new features to Community Cloud. For example, there will be some major improvements in the most popular template – Customer Service (Napili) and the Partner Central templates. You’ll be able to increase customer satisfaction by using templates you build yourself or you’ll be able to..
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Interested in development and want to try creating your first Lightning Bolt solution yourself? It’s not that hard! Find all you need to know about creating your own Lightning Bolt template and page layout from custom Lightning components in our five-minute video:
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Knowledge is now available in Lightning Experience! It gives you a powerful and streamlined way to create and manage your knowledgebase articles. It works best for Salesforce orgs new to Knowledge because it requires just one article type and some data categories, and is used in single-language mode. See our educational short video series on..
Read moreFinancial Services Cloud + Community Cloud. A match made in wealth-management heaven. Why? We’ll tell you why. Financial Services Cloud includes a number of standard objects. Its main purpose is to enable the tracking of private wealth management and for collaboration with external consultants. It provides wealth managers with a separate secure communication channel with..
Read moreCMS Connect is a brand-new feature that works with the Napili template, Partner Central and Lightning Bolt Solutions, starting from Summer ’17. It’s designed for websites built in Adobe Experience Manager. However, if your website uses another CMS system, don’t give up hope! According to one of the groups on the Salesforce Success Community, the..
Read moreStarting from Summer ’17, Salesforce allows support agents working in the Service Console to see information about which articles and cases customers have accessed. It’s always useful to know whether customers have seen all the relevant documentation and filed a case before contacting support. With this information to hand, support agents can improve the support..
Read moreTo Access Knowledge in Lighting Experience, Create a Lightning Knowledge Home Page By creating a Lightning Knowledge home page, you’ll have everything you need in one place. When you are on the home page, you can author, manage, search and view articles in Lightning Experience. With standard user permission, any user can get access to..
Read moreDid you know that you can do surveys in Community Cloud, get feedback, create community questionnaires and store the results on Salesforce, and then get a report, using standard Salesforce reports or dashboards? In order to do that, all you need is the free GetFeedback component which is available on AppExchange. Then create an account..
Read moreBuild your community knowledge base with our new AC Knowledge component! An effective knowledge base can help your support team a lot. It provides useful info for clients, partners, visitors and service agents. The AC Knowledge component for Community Cloud is an easy way to manage your company information and share it securely. Your..
Read moreSo, Summer ’17 Release is around the corner, but some of you still haven’t read all the Release Notes? Is that true?! Yes, it is. Don’t even try to deny it! OK, here is your saviour – Salesforce Summer ’17 Release Notes (Community Cloud Edition). Why Community Cloud Edition? Because Community Cloud works best..
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