Kokua Template Overview

Advantages and Limitations

Kokua is a standard self-service community template. It allows users to search for articles and to contact support. The information focuses on Data Categories. Users can find relevant articles, but the community only works well when the Data Categories are set up correctly. You can set the number of categories that should display, with a splash image for each.

Advantages:

  • Supports Knowledge and Case modules
  • Optimised for any kind of device (tablets, desktops and mobile devices)

Limitations:

  • Does not support Chatter Questions and Question-to-Case
  • Does not support Ideas or Chatter by default
  • Does not support My Feed page
  • Setting up data category images can be done only via comStudio
Home Knowledge Cases Others
Home Category Home My Cases Forgot Password
  Article View Case Detail Check Password
  Article List Contact Support (Create a case) Login
  Search Results Register
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  Feed Detail