Healthgrades

  • Industry: Hospital and Healthcare
  • Headquarters: Denver, Colorado, USA
  • Number of employees: about 900

Introduction

Healthgrades is the US leading platform for connecting patients and providers, helping millions of consumers find and connect with the right doctor, right hospital, and right care. The company’s Platform division works with the nation’s leading health systems to improve patient engagement and strengthen physician alignment, driving measurable financial outcomes.

Challenge

Our common task was to create a convenient knowledge hub for Healthgrades Platform division employees and its customers. The knowledge hub needed to be flexible and complex, contain diverse information and be easy to navigate for users. They had the added requirement that they wanted some information to be visible to all users and other information to be accessible only to employees.

Solution

The project had two stages. The first stage was to implement, configure and customize the Advanced Communities Knowledge Enterprise component to support multiple customer products. During the second stage, AC implemented an Experience Cloud Custom Design Theme in the Community and transferred the same design to an already existing Community with Mulesoft components. This was all done in line with the design provided by Healthgrades.

To meet all the needs of the Customer, Advanced Communities did setup and customization for AC Ideas Ultimate and AC Knowledge components — unique solutions developed by Advanced Communities and available on Salesforce AppExchange.

Benefits and Result

The project was accomplished successfully within the desired time frame so that Healthgrades could present a new knowledge experience to its Platform division employees and customers, giving them the ability to self-serve through the hub, share ideas and join groups, easily find learning materials and do much more on the new stylish Community.

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