London School of Economics

• Industry: Higher Education
• Headquarters: London, UK
• Size: 3,000+ employees

Introduction

The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. 11,960 students come from over 148 countries and over 100 languages spoken on campus.

Challenge

Student Services Centre (SSC) provide an access to a range of services and advice, including admissions, registration, fees, financial support, immigration and visas, Erasmus, course selection, exams, results and graduation. LSE required a solution on its SSC Community to help their students to find information. The main goal of the final product is to minimise the number of cases created from users.

Solution

Advanced Communities developed a community cloud with a customised version of Salesforce Knowledge that enables users to select Data Categories and view Knowledge articles before creating a case.

Benefit and Result

The solution provided by Advanced Communities allowed LSE to create and manage a knowledge base, securely sharing it when and where it’s needed and minimising the number of cases created from users.