MANUFACTURING

USE SALESFORCE PRM, EXPERIENCE, SALES AND SERVICE CLOUDS TO DEVELOP A DEEPER CONNECTION WITH YOUR CUSTOMERS AND PARTNERS

Technology is constantly evolving, creating new requirements for coordination and cooperation in manufacturing business processes. The way we connect with customers and partners must remain cutting-edge but flexible. Salesforce Experience Cloud, combined with Advanced Communities’ accelerators, gives you additional competitive advantages for customer and partner engagement in manufacturing.

Benefits

Single Cloud Platform

The diversity and wide range of Salesforce features provide the ability to use a single platform for sales, services, marketing, and managing your customer and partner relationships, rather than using multiple disconnected systems.

Improved Support and Self-Service

Enhanced service capabilities help your customers find solutions and resolve problems faster. Self-service features reduce the need for case support while making your organization’s processes more convenient, faster, and less time-consuming.

Partner Relationship Management

Channel sales can be a crucial element in the success of your company. Enabling and helping your partners sell your products and services is the core purpose of Salesforce PRM.

Improve Your Products With Customer Feedback and Ideas

We can help you improve your product and show your customers that you do what many companies don’t…listen. Your customers and partners will be able to provide invaluable feedback and propose new ideas for your products or services so you can stay one step ahead of your competition.

Help Customers by Sharing Knowledge

Allow access to your knowledge base and choose who sees it—the public, your customers, or partners—to enable improved self-service, reduce cases, and make it easier to find information.

Public Partner Marketplace

Get more inquiries and leads for your business, promote your partners, and help your customers find the perfect fit with the public Partner Marketplace.

Manufacturing Case Study

Salesforce communities implementation has driven success

By providing our expertise and utilising years of experience of our Salesforce Certified Experience cloud consultants, we help our customers manage and benefit from the ever-increasing number of new product features.

Cases: Manufacturing

Hexagon Mining Customer Community

Hexagon is a global leader in sensors, software, and autonomous solutions. Hexagon’s Mining division connects all parts of a mine with technologies that make sense of data in real-time. They bring surveying, design, fleet management, production optimization, and collision avoidance together in a life-of-mine solution that connects people and processes.

Implemented a customized version of the Salesforce Knowledge Wizard, which enables users to select Data Categories and view Knowledge articles before creating a case
Enabled product development and streamlined processes by helping them collect valuable ideas from customers and route them to product managers

Read case

How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!

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