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Salesforce for Manufacturing

USE SALESFORCE PRM, EXPERIENCE, SALES AND SERVICE CLOUDS TO DEVELOP A DEEPER CONNECTION WITH YOUR CUSTOMERS AND PARTNERS Arrow down
Technology is constantly evolving, creating new requirements for coordination and cooperation in manufacturing business processes. The way we connect with customers and partners must remain cutting-edge but flexible. Salesforce Experience Cloud, combined with Advanced Communities’ accelerators, gives companies in the manufacturing industry additional competitive advantages for customer and partner engagement. Explore how to use Salesforce for manufacturing solutions with us!

Why Advanced Communities is the Leading Salesforce Product Partner

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Seamless integration

We deliver 100% Salesforce native solutions for customer and partner management that seamlessly integrate with your systems, whether Salesforce Manufacturing Cloud, Salesforce Sales Cloud or Service Cloud, ensuring the smooth operation of your Experience Cloud site.
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Better support and self-service

Improve support and enhance self-service on your site by allowing customers and partners to post questions, access relevant content and records, view articles, collaborate, and create support cases.
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Partner relationship management

Establish a centralized location for data sharing, onboarding, and reporting, facilitating channel management and streamlining collaboration with your partners for improved efficiency and effectiveness.
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Feedback and ideas

Keep ahead of your competition by enabling your customers and partners in the manufacturing industry to share their ideas and suggestions on how to improve the services and products of your organization.
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Knowledge sharing

Allow access to your knowledge base and choose who sees it – the public, your customers, or partners – to enable improved self-service, reduce support cases, and make it easier to find information. 
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Public partner marketplace

Get more inquiries and leads for your business, promote your partners, and help your customers find the perfect fit with the public partner marketplace.

Our Services for Manufacturing Industry

Support portal

Set up a support portal to improve customer service and reduce support costs by automating support tasks, improve customer interactions and letting your customers access self-service resources such as FAQs, troubleshooting guides, and knowledge bases. 
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PRM portal

Streamline partner management processes by creating a PRM portal integrated with your Salesforce Sales Cloud or Service Cloud to provide your partner manufacturers with easy access to important information, facilitate onboarding, improve collaboration, and track business performance.
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B2B ecommerce site

Build a stunning Salesforce b2b ecommerce portal to impove order management and expand your channel sales. Benefit from our Salesforce UX services to get a user-friendly interface for customers or partners to browse products, place orders, and track shipments.
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Our Salesforce-Native Apps for Manufacturing Companies

AC Partner Marketplace

An impactful solution for creating a robust and effective partner network that enables manufacturers to collaborate and manage their partner ecosystem, including suppliers, distributors, retailers, or equipment providers.
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AC Ideas Ultimate

The idea management app with Lightning Experience enables manufacturers to gather ideas and feedback from customers, partners, and employees on existing products and services, as well as suggest new product ideas, to drive innovation and improve their offerings.
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AC Knowledge Management Enterprise

A knowledge management solution for providing customers and partners with important self-service information resources, such as FAQs, troubleshooting guides, documentation, and knowledge bases, while encouraging self-service and collaboration.
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Salesforce Experience Cloud Solutions for Manufacturers

Salesforce CRM offers a wide range of tools for manufacturing companies that can enhance their operational efficiency, get more sales, improve customer service and partner management, increase effectiveness, and promote collaboration across the entire manufacturing network. Organizations that use Salesforce for manufacturing usually use several tools like Sales Cloud, Service Cloud, or specifically Salesforce Manufacturing Cloud. Whatever Salesforce tools you’re using, being built directly on Force.com, AC solutions for Experience Cloud can be seamlessly integrated with all of them. Explore the capabilities of Salesforce Experience Cloud for the manufacturing industry with Advanced Communities!

Why Choose Us?

Expertise

  • Advanced Communities has a wealth of experience working with manufacturing companies, industrial and production companies. We’re here to assist you in overcoming any industry-specific challenges and ensuring your long-term success. At Advanced Communities, we provide native to Salesforce for manufacturing industry solutions for organizations to improve their services, enhance customer experience, manage partners, facilitate knowledge sharing, and gather valuable feedback.

Customization

  • Advanced Communities has years of experience in delivering successful Salesforce-based solutions to various industries, including manufacturing. We will provide you with a tailored manufacturing-specific solution that fits your needs. Whether you want to build a Salesforce customer portal, PRM site or Salesforce b2b ecommerce portal, we’re here with a wealth of industry experience and extensive expertise in delivering Salesforce UX services.

Client satisfaction

  • We’re known for our excellent customer service, providing ongoing support and maintenance to ensure that our clients get the most out of our Salesforce manufacturing solutions. We’re here to help you explore how to use Salesforce for manufacturing solutions to make the most out of your Salesforce investment.

Innovation

  • We stay updated with the most recent trends and technologies in the manufacturing sector, which enables us to provide Salesforce solutions that effectively tackle the current challenges faced by the industry.

Case Studies

See how we helped manufacturing companies
Cases: Manufacturing
Hexagon Mining Customer Community
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Hexagon is a global leader in sensors, software, and autonomous solutions. Hexagon’s Mining division connects all parts of a mine with technologies that make sense of data in real-time. They bring surveying, design, fleet management, production optimization, and collision avoidance together in a life-of-mine solution that connects people and processes.

  • Implemented a customized version of the Salesforce Knowledge Wizard, which enables users to select Data Categories and view Knowledge articles before creating a case
  • Enabled product development and streamlined processes by helping them collect valuable ideas from customers and route them to product managers
Read case
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Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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Q&A

What is Salesforce Manufacturing Cloud?

Salesforce Manufacturing Cloud is a specialized Salesforce CRM solution tailored specifically for manufacturing businesses that use Salesforce. It’s designed to help manufacturers improve collaboration between their sales and operations teams, enhance visibility into their production processes, and optimize their supply chain management. Salesforce Manufacturing enables companies to manage sales agreements, forecast demand accurately, and strengthen relationships with customers and partners.

Key features of Salesforce Manufacturing Cloud include:

  1. Sales agreements
  2. Account-based forecasting
  3. Relationship analytics
  4. Integration with ERP systems
  5. Supply chain collaboration

Companies in the manufacturing sector may also want to use other Salesforce tools like Salesforce Sales Cloud and Service Cloud to establish an efficient customer service lifecycle and manage all sales processes on the Salesforce platform.

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