Online communities have already become an established and powerful tool for engaging with customers—whether that’s finding answers to their questions about your product or service, or helping others find the answers to their questions. A thoughtfully designed and well-built online community can significantly reduce your number of support inquiries, improve customer retention, and build brand loyalty.
Unique Benefits for You
Increase Engagement
Make the communication with your organization transparent and easy, allowing quick access to the information your customers need.
Cut Support Costs
You no longer need to maintain a huge technical support department to answer FAQs. Within the online community, users can help each other, share solutions, and use self-service.
Customization Options
We can customize the appearance and functionality of your community to fulfill your objectives and serve the needs of your customers.
Access to Documentation, Videos, and Resources
Online communities allow you to share knowledge, provide access to videos and documentation, and track which data is most popular with your customer base.
Gamification Features
Salesforce provides extensive gamification features that make online communities more exciting and keep your customers engaged.
Experience Personalization
Experience Cloud allows you to segment users using the “audiences” feature and provide targeted, tailored experiences for different user groups.
Online Communities Case Studies
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