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Salesforce community portal

EMPOWER YOUR COMMUNITY BY ENABLING CUSTOMER AND PEER-TO-PEER INTERACTIONS
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Create a responsive community portal in Salesforce Experience Cloud to streamline customer collaboration and deflect support requests through efficient self-service options. Provide your site members with knowledge-sharing and peer support capabilities, enabling them to post questions, share insights, access relevant content and records, view articles, collaborate, and create support cases. Advanced Communities is your trusted partner for customer community implementation.

Our Salesforce Customer Community Services

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Customer communities implementation
Our team of experts is here to craft a dynamic and interactive space where your customers can connect, collaborate, and thrive. Combining deep knowledge of Salesforce with innovative design, we ensure your portal is a hub for customer engagement and growth.
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Data migration
If you’re moving from your legacy platform to Experience (Community) Cloud we’ll manage all data migration processes, ensuring a secure and accurate transfer of your data into the new environment of your community portal Salesforce.
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AppExchange solutions
Upgrade your customer self-service portal with AC custom solutions for Experience Cloud. Make your Knowledge base better, create a central place for sharing ideas and feedback, set up an event registration system, and more.
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User Experience (UX)
We’re experts at making easy-to-use and nice-looking Salesforce portals and communities. Our focus is on making interface intuitive and good-looking to give your customers a positive and enjoyable experience in your community self service site.

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Benefits of Our Communities and Portals

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Enhanced customer engagement

We build online self-service sites with a friendly community vibe, keeping your customers engaged and empowering them with a rich and interactive experience.
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Efficient customer self-service

Give your customers the power to find answers, read helpful articles, and solve problems by themselves using the self-service features on your Salesforce customer portal.
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Resources sharing

Provide your customers with resources they need to resolve issues quickly without the need for submitting a support case. Give access to articles, documentation, FAQs, and video through your self service portal.
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Tailored experiences

Utilize the flexibility of the Salesforce portals to customize experiences, matching individual preferences, roles, and profiles. Boost customers satisfaction with relevant content and recommendations.
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Improved customer support

With a customer portal, you can enhance your support without needing a massive team. Users can help each other, share solutions, and use self-service options, minimizing the need for a large support team to handle FAQs and cases.
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User Experience (UX)

Benefit from our expertise in UI/UX as we build visually stunning, custom-designed Salesforce self service portals with intuitive and user-friendly interfaces.
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Got questions? Let’s chat and see how we can help!
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Our Apps & Add-Ons Built for Salesforce Communities

AC Knowledge Management Enterprise

The app provides a user-friendly solution for Salesforce knowledge on Experience Cloud. It combines Salesforce Lightning Knowledge with a customized interface for easy filtering, viewing, and searching of articles ensuring a seamless knowledge management experience for your community.
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AC Events Enterprise

The app serves as a valuable addition for your customer portal site, facilitating planning, management, and promotion of events. With this app, you can effortlessly create and publish event listings, handle registrations, send notifications, and keep track of attendee details, all from one platform.
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AC Ideas Ultimate

AC Ideas Ultimate, a cutting-edge LEX-native app, streamlines idea management in your community portal in Salesforce. With powerful ideation tools and extensive customization, it empowers you to gather valuable insights and feedback, driving improvements across your products and services.
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Industries and Use Cases

IT/High tech
Implementing an online community site for your high-tech business offers a comprehensive platform for customers support, knowledge sharing, and collaboration. Customers can find technical answers, access product documentation, join discussions, and stay updated on new features and releases.
E-commerce
Build a community portal Salesforce to allow your customers to engage with your brand, share product reviews, ask questions, access FAQs, and even participate in loyalty programs. Your community will become a valuable resource for customers to make informed purchasing decisions and interact with other like-minded shoppers.
Financial services
Community portals can serve as a platform for financial businesses to provide personalized financial advice and engage customers in financial education and planning. Customers can access financial tools, ask questions to experts, share financial tips, and gain insights into their financial goals.

Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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Online Communities Case Studies

Cases: Nonprofits
Greenpeace
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Greenpeace, a global environmental organization, faced significant challenges in coordinating its activities and campaigns across the Nordic region due to outdated communication tools and the lack of a centralized platform. Explore how Advanced Communities helped Greenpeace overcome all these challenges.

  • Merged five regional Experience Cloud sites into one international space.
  • Improved communication within the community.
  • Enhanced online collaboration and information sharing.
  • Simplified and more effective group management.
  • Increased engagement and user satisfaction.
Read case
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IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
Read case
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Human resources (HR) technology
iCIMS
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iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.

  • Improved UI/UX
  • Implemented Salesforce CMS
  • Enhanced the UX for the knowledge base
  • Configured a forum
  • …and many more
Read case
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Why Advanced Communities?

Extensive expertise and experience

Advanced Communities is an official Salesforce Experience Cloud Consultant, a leading provider of community and portal solutions, with extensive expertise and experience in Salesforce communities implementation. We have a proven track record of successful implementations and a deep understanding of the unique requirements and challenges faced by businesses in managing customer relationships.

Feature-rich and customizable solutions

We offer feature-rich custom solutions that can be tailored to meet the specific needs of your business. Customize your portal with our Lightning solutions to ensure that it aligns perfectly with your organization’s processes and branding to effectively manage communities in Salesforce.

Seamless integration with Salesforce

We specialize in building sites on the Salesforce Experience Cloud ensuring smooth data flow, real-time synchronization, and easy access to Salesforce features and data within the customers portal.

Strong support and customer success

We are known for our strong support and commitment to customer success. We provide comprehensive technical assistance, ongoing maintenance, and regular updates to ensure the optimal performance and reliability of your customer portal. Our team of experts is readily available to assist you throughout the Salesforce community setup process and beyond.

Let’s talk services

If you’d like to discuss any of our services or how we can help, please complete the form and we’ll back to as soon as we can.

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    Q&A

    What is a community portal in Salesforce?

    Salesforce customer portal is a website that connects your customers directly with the information, resources and experts they need. Often integrated with Salesforce Service Cloud, it allows users to submit and track support cases, request assistance, and access self-service resources.

    What is the difference between self-service portal and a customer community in Salesforce?

    In Salesforce, a self-service site typically refers to a platform where customers can find information and perform actions independently, such as accessing knowledge articles or submitting support cases. On the other hand, a customer community can serve multiple purposes, including collaboration, discussion forums, and broader engagement with various stakeholders.

    How do I create a community site in Salesforce?

    Both customers portals and communities in Salesforce are created in the Experience Cloud – a Salesforce DXP platform used for building CRM-connected websites on top of the Salesforce platform To create a community site in Salesforce, use Experience Builder, choose a template, customize the design and components, set up access and permissions, and publish the site.

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