Salesforce community portalEMPOWER YOUR COMMUNITY BY ENABLING CUSTOMER AND PEER-TO-PEER INTERACTIONS
Our Salesforce Customer Community Services
Benefits of Our Communities and Portals
Enhanced customer engagement
Efficient customer self-service
Improved customer support
User Experience (UX)
Our Apps & Add-Ons Built for Salesforce Communities
AC Knowledge Management Enterprise
AC Events Enterprise
AC Ideas Ultimate
Industries and Use Cases
Trusted by great companies
Online Communities Case Studies
Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.
- Enhanced file management and sharing
- Exceptional customer service with a new case management system
- Better connection and collaboration with the customers
- Increased website traffic and overall company productivity
Greenpeace, a global environmental organization, faced significant challenges in coordinating its activities and campaigns across the Nordic region due to outdated communication tools and the lack of a centralized platform. Explore how Advanced Communities helped Greenpeace overcome all these challenges.
- Merged five regional Experience Cloud sites into one international space.
- Improved communication within the community.
- Enhanced online collaboration and information sharing.
- Simplified and more effective group management.
- Increased engagement and user satisfaction.
MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.
- Improved engagement and collaboration with Mulesoft customers
- Better system performance
- Streamlined and more efficient company processes
- Increased productivity
iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.
- Improved UI/UX
- Implemented Salesforce CMS
- Enhanced the UX for the knowledge base
- Configured a forum
- …and many more
Why Advanced Communities?
Extensive expertise and experience
Advanced Communities is an official Salesforce Experience Cloud Consultant, a leading provider of community and portal solutions, with extensive expertise and experience in Salesforce communities implementation. We have a proven track record of successful implementations and a deep understanding of the unique requirements and challenges faced by businesses in managing customer relationships.
Feature-rich and customizable solutions
We offer feature-rich custom solutions that can be tailored to meet the specific needs of your business. Customize your portal with our Lightning solutions to ensure that it aligns perfectly with your organization’s processes and branding to effectively manage communities in Salesforce.
Seamless integration with Salesforce
We specialize in building sites on the Salesforce Experience Cloud ensuring smooth data flow, real-time synchronization, and easy access to Salesforce features and data within the customers portal.
Strong support and customer success
We are known for our strong support and commitment to customer success. We provide comprehensive technical assistance, ongoing maintenance, and regular updates to ensure the optimal performance and reliability of your customer portal. Our team of experts is readily available to assist you throughout the Salesforce community setup process and beyond.
Let’s talk services
If you’d like to discuss any of our services or how we can help, please complete the form and we’ll back to as soon as we can.
What is a community portal in Salesforce?
Salesforce customer portal is a website that connects your customers directly with the information, resources and experts they need. Often integrated with Salesforce Service Cloud, it allows users to submit and track support cases, request assistance, and access self-service resources.
What is the difference between self-service portal and a customer community in Salesforce?
In Salesforce, a self-service site typically refers to a platform where customers can find information and perform actions independently, such as accessing knowledge articles or submitting support cases. On the other hand, a customer community can serve multiple purposes, including collaboration, discussion forums, and broader engagement with various stakeholders.
How do I create a community site in Salesforce?
Both customers portals and communities in Salesforce are created in the Experience Cloud – a Salesforce DXP platform used for building CRM-connected websites on top of the Salesforce platform To create a community site in Salesforce, use Experience Builder, choose a template, customize the design and components, set up access and permissions, and publish the site.