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SALESFORCE FOR IT/HIGH-TECH
CONNECT AND ENGAGE WITH CUSTOMERS AND PARTNERS
USING A ROBUST IT SOLUTION

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The High-Tech industry is extremely competitive and characterized by constant change. To be (and stay) ahead of the curve in High-Tech, your business needs to be customer-centric. Understanding your customer and providing personalized service is key in today’s world, whether you’re looking for new customers or engaging with existing ones. Convenience of interaction, reduction in response time, and providing feedback channels for both customers and partners is crucial in the modern competitive environment.

Benefits

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Share Product Knowledge

Help your customers find the answers to all their questions and deflect cases before they are created by sharing your documentation using Salesforce Knowledge.
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Support and Self-Service

Experience Cloud provides an external interface to Service Cloud case management for your customers and partners, creating a single channel for all support inquiries.
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Feedback and Idea Management

In the modern competitive landscape, listening to your customers is key. We can help you collect feedback and ideas to improve your products and services.
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Partner Marketplace

Help your customers find and contact the right partners while helping your partners gain visibility and generate leads using a public Partner Marketplace on Salesforce.
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Management

Empower your partners and grow your business by giving them all the right tools for selling your products and services, such as marketing tools, Market Development Funds (MDF), partner co-branding, and deal management functionality.
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Forums

Give your customers a comprehensive platform to discuss best practices, configuration issues, and enable your power users to help others.

High-Tech Case Studies

Salesforce communities implementation has driven success
By providing our expertise and utilising years of experience of our Salesforce Certified Experience cloud consultants, we help our customers manage and benefit from the ever-increasing number of new product features.
Cases: IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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Cases: IT/High-Tech
Spotify
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Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.

  • Enhanced file management and sharing
  • Exceptional customer service with a new case management system
  • Better connection and collaboration with the customers
  • Increased website traffic and overall company productivity
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Cases: IT/High-Tech
JFrog
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With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. JFrog required a self-service portal for their quickly growing client base, which would provide effective support and a knowledge sharing system.

  • A public knowledge base that was integrated with their website and allowed a 360-degree view of the customer for an improved customer experience
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Cases: IT/High-Tech
CyberArk
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CyberArk is a privileged access management leader used by more than 50% of Fortune 500 companies. The company wanted to improve relationships with its partners, as well as optimize some common tasks such as deal management, market development funds administration, and partner support.

  • Optimized new partner consultant registration
  • Improved the new deals management and acceptance process
  • Enabled client support delegation to partners and integrated their community with their Learning Management System
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Cases: IT/High-Tech
BigCommerce
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BigCommerce provides mighty ecommerce tools that turn shoppers into customers, enhancing B2B and B2C ecommerce. When a company has more than 60,000 customers, quality user experience and support become crucial factors. BigCommerce required a Help Center that would provide a high-end experience for customers, ensuring access to documentation, videos, events, and other support options.

  • An organized, customized Help Center now provides BigCommerce cus­tomers with intuitive and user-friendly access to documentation and support
  • This new Help Center won a Salesforce Bolty Award and was praised as one of the most innovative communities on Salesforce Experience Cloud (formerly known as Community Cloud)
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Cases: IT/High-Tech
The Chamber of Digital Commerce (CDC)
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The Chamber of Digital Commerce (CDC) is the world’s leading trade association representing the digital asset and blockchain industry. Their mission is to promote the use of digital assets and blockchain-based technologies and develop an environment that fosters innovation, jobs, and investment. They offer both public events and exclusive private events for members. CDC required a single system to manage sales with marketing and member management/community systems.

  • Several Advanced Communities’ components were applied for a comprehensive solution (AC Events, AC Blogs, AC Member Directory, and AC Partner Directory)
  • As a result, all CDC data now lived on a single system that automated their sales and marketing processes, and optimized the time spent on operational work
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Cases: IT/High-Tech
Healthgrades
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Modernizing Medicine is a U.S. software company that specializes in electronic medical record (EMR) software applications designed to save physicians time. To continue their growth, Modernizing Medicine wanted to implement something that could help find new partners and healthcare providers.

  • A system the organization could use to search for customers and filter potential partners
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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