SALESFORCE FOR IT\HIGH-TECH

CONNECT AND ENGAGE WITH CUSTOMERS AND PARTNERS
USING A ROBUST IT SOLUTION
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Using Salesforce in IT and looking to amplify your impact? Take it to new heights with Experience Cloud and Advanced Communities! We’re all about digitizing how you connect with everyone in your tech world – be it customers, partners, suppliers, or other key stakeholders – improving their experience, streamlining operations, and driving recurring revenue and growth. Imagine seamless communication, attracting high-value customers, boosting sales productivity, delivering personalized, data-driven service for exceptional customer experiences, and optimizing resource utilization—all driven by our tailored tech solutions. Built on the reliable Salesforce platform, our solutions seamlessly integrate with other Salesforce products like Sales Cloud, Service Cloud, Marketing Cloud, and more.

Why Advanced Communities is the Leading Salesforce CRM Implementation Partner

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Knowledge sharing

Save time by streamlining your knowledge management processes in Salesforce. Deflect up to 70% of support cases, improve productivity and customer satisfaction, take only data-driven decisions.
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Better support and self-service

Create a single channel for all support inquiries and enhance self-service on your site by allowing customers and partners to post questions, and access valuable content, such as troubleshooting guides, product guides, best practices, security guidelines or FAQs.
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Feedback and idea management

If you’re using Salesforce in IT, you definitely want to use its potential for gathering product/service feedback and managing ideas within your IT company. Our LEX native solution can assist you in managing ideas within the user-friendly environment of the Salesforce Lightning Experience.
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Public partner marketplace

Create a public partner marketplace to let your partners publish both listings and partner apps, solutions, or services. Help your customers find and contact the right partners while helping your partners gain visibility and generate leads. 
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Co-branding

Increase brand recognition and channel sales by empowering your partners to develop their own marketing assets while aligning with your marketing and brand guidelines.
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Online storefront

Build online stores to deliver a seamless and convenient purchasing experience for your customers, allowing them to shop for products or services directly from your site built on the Salesforce platform. Store and manage all customer information conveniently in one place.

Salesforce Experience Cloud Solutions for IT/High-Tech

Salesforce customer relationship management system (CRM) offers a comprehensive set of cutting-edge solutions tailored specifically for the high-tech and IT industry to establish an efficient Salesforce lead management system, streamline operations, optimize sales performance, elevate customer support, and deliver exceptional customer experience – all within one integrated platform. Discover how Advanced Communities can help you use the full potential of Salesforce for high tech companies to transform your business processes and stay ahead on the market.

Why Choose Us?

Expertise

  • We have a wealth of experience working with IT/high-tech organizations, such as software development companies, hardware manufacturers and cloud computing companies. We’re here to assist you in overcoming any industry-specific challenges and ensuring your long-term success.

Customization

  • For over a decade, Advanced Communities has been a prominent leader in the Salesforce Experience Cloud space, providing a range of award-winning 100% native products through the AppExchange. We will provide you with a customized high-tech solution that fits your high-tech needs. Whether you want to build a Salesforce partner portal, support site or online community, we’re here with a wealth of industry experience and extensive expertise in delivering professional UX services.

Client satisfaction

Our commitment to client satisfaction means that we go above and beyond to ensure that our clients get the most out of their Salesforce solutions, and we are always striving to improve and optimize our services and support to meet their evolving needs. 

Innovation

  • We understand that the IT sector is constantly evolving, and we make it a priority to stay up-to-date with the latest tools and techniques to ensure that our clients are always at the forefront of innovation. 

Case Studies

Learn how we helped IT/High-Tech companies
IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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IT/High-Tech
Spotify
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Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.

  • Enhanced file management and sharing
  • Exceptional customer service with a new case management system
  • Better connection and collaboration with the customers
  • Increased website traffic and overall company productivity
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IT/High-Tech
JFrog
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With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. JFrog required a self-service portal for their quickly growing client base, which would provide effective support and a knowledge sharing system.

  • A public knowledge base that was integrated with their website and allowed a 360-degree view of the customer for an improved customer experience
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IT/High-Tech
CyberArk
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CyberArk is a privileged access management leader used by more than 50% of Fortune 500 companies. The company wanted to improve relationships with its partners, as well as optimize some common tasks such as deal management, market development funds administration, and partner support.

  • Optimized new partner consultant registration
  • Improved the new deals management and acceptance process
  • Enabled client support delegation to partners and integrated their community with their Learning Management System
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IT/High-Tech
BigCommerce
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BigCommerce provides mighty ecommerce tools that turn shoppers into customers, enhancing B2B and B2C ecommerce. When a company has more than 60,000 customers, quality user experience and support become crucial factors. BigCommerce required a Help Center that would provide a high-end experience for customers, ensuring access to documentation, videos, events, and other support options.

  • An organized, customized Help Center now provides BigCommerce cus­tomers with intuitive and user-friendly access to documentation and support
  • This new Help Center won a Salesforce Bolty Award and was praised as one of the most innovative communities on Salesforce Experience Cloud (formerly known as Community Cloud)
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IT/High-Tech
The Chamber of Digital Commerce (CDC)
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The Chamber of Digital Commerce (CDC) is the world’s leading trade association representing the digital asset and blockchain industry. Their mission is to promote the use of digital assets and blockchain-based technologies and develop an environment that fosters innovation, jobs, and investment. They offer both public events and exclusive private events for members. CDC required a single system to manage sales with marketing and member management/community systems.

  • Several Advanced Communities’ components were applied for a comprehensive solution (AC Events, AC Blogs, AC Member Directory, and AC Partner Directory)
  • As a result, all CDC data now lived on a single system that automated their sales and marketing processes, and optimized the time spent on operational work
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IT/High-Tech
Healthgrades
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Modernizing Medicine is a U.S. software company that specializes in electronic medical record (EMR) software applications designed to save physicians time. To continue their growth, Modernizing Medicine wanted to implement something that could help find new partners and healthcare providers.

  • A system the organization could use to search for customers and filter potential partners
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Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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Q&A

What is Salesforce in IT?

Salesforce serves as a powerful tool for IT companies and departments to manage customer interactions, streamline processes, and drive business growth. It enables IT organizations to effectively track and manage customer inquiries, sales leads, service requests, and project management tasks. By using Salesforce’s Customer 360 feature, IT organizations gain a comprehensive view of their customers, enabling them to deliver personalized experiences, anticipate needs, and build long-lasting relationships. This powerful tool aggregates customer data from various touchpoints, allowing IT professionals to gain insights into customer preferences, behavior, and history.

Do big companies use Salesforce?

Salesforce isn’t just for the big players—it’s a versatile solution utilized by organizations of all sizes and across diverse sectors. From burgeoning startups to multinational corporations, Salesforce serves as the backbone of operations, offering tailored solutions for every industry need. Whether it’s Salesforce for HR streamlining talent management processes, or its applications in healthcare, manufacturing, education, government, and associations worldwide, Salesforce remains the trusted platform driving innovation and growth for businesses around the globe.

WEBINAR

Volunteer Management on Salesforce: Empowering and engaging your volunteers on the world’s #1 CRM

June 27th, 2024 at 11:00 AM Eastern Time (ET) / 3:00 PM Greenwich Mean Time (GMT)