BigCommerce

Austin, Texas, USA

600+

Introduction

BigCommerce provides mighty eCommerce tools that turn shoppers into customers. They enhance B2B and B2C eCommerce for more than 60,000 small and mid-size businesses, over 2,000 mid-market businesses, more than 25 Fortune 1,000 companies, and industry-leading brands such as Assurant, Ben & Jerry’s, Gibson, Paul Mitchell, Martha Stewart, and Toyota.

Challenge

When a company has more than 60,000 customers, a quality user experience and support become a crucial factor. BigCommerce required a Help Center that would provide a high-end experience for customers to access documentation, videos, events, and other support options.

Solution

Advanced Communities developed a community that included a customized version of Salesforce Knowledge, custom search integrated with an external index engine, and AC Ideas Ultimate with Social features. In order to implement a slick and modern design, we developed a custom Lightning Bolt template.

Benefits and Results

The BigCommerce Help Center won a Salesforce Bolty Award and was praised as one of the most innovative communities on Salesforce Experience Cloud. The Help Center provides BigCommerce customers with intuitive and user-friendly access to the documentation and support they need.

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Case Studies

Cases: Nonprofits

Bookmark

Bookmark aimed to establish a collaborative space that would unite reading volunteers, schools, and children seeking assistance with their reading. The platform would serve as a centralised hub for programme creation and registration, volunteer onboarding and assignment, reading sessions management, and the centralisation of all student data seeking reading assistance.

Data migration from the external system to Salesforce
Creation of custom website design from scratch
Site development on the Salesforce Experience Cloud
Integration with external platforms
UX: implementation of custom logic

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Cases: Nonprofits

CDCF: EIS Alumni Association

The project aimed to unite EIS alumni in a shared space for connection, collaboration, and ongoing professional development based on their interests, experience, and EIS Program education.

Created a user-friendly profile layout showcasing 40+ fields
Implemented advanced data filtering with multi-select functionality
Enabled alumni to update their contact information on the portal, with automatic syncing to Salesforce
Allowed users to be automatically added to relevant groups based on graduation year or subject of study

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Cases: Higher Education

Geneva Graduate Institute

The Geneva Graduate Institute needed a technological solution to unite its alumni community in a common digital space. The objective was to facilitate ongoing communication among alumni, enabling them to maintain connections, exchange experiences and knowledge, cooperate on initiatives, fundraise, and access valuable resources from the institute.

Improved UI/UX with theme customization and header/footer components.
Simplified connections, event participation, and group management for alumni.
Custom filters for efficient peer search.

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IT/High-Tech

Healthgrades

Modernizing Medicine is a U.S. software company that specializes in electronic medical record (EMR) software applications designed to save physicians time. To continue their growth, Modernizing Medicine wanted to implement something that could help find new partners and healthcare providers.

A system the organization could use to search for customers and filter potential partners

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Human resources (HR) technology

iCIMS

iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.

Improved UI/UX
Implemented Salesforce CMS
Enhanced the UX for the knowledge base
Configured a forum
…and many more

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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!

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