Home Cases: IT/High-Tech BigCommerce
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BigCommerce

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IT
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Austin, Texas, USA
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600+

Introduction

BigCommerce provides mighty eCommerce tools that turn shoppers into customers. They enhance B2B and B2C eCommerce for more than 60,000 small and mid-size businesses, over 2,000 mid-market businesses, more than 25 Fortune 1,000 companies, and industry-leading brands such as Assurant, Ben & Jerry’s, Gibson, Paul Mitchell, Martha Stewart, and Toyota.

Challenge

When a company has more than 60,000 customers, a quality user experience and support become a crucial factor. BigCommerce required a Help Center that would provide a high-end experience for customers to access documentation, videos, events, and other support options.

bigcommerce example

Solution

Advanced Communities developed a community that included a customized version of Salesforce Knowledge, custom search integrated with an external index engine, and AC Ideas Ultimate with Social features. In order to implement a slick and modern design, we developed a custom Lightning Bolt template.

Benefits and Results

The BigCommerce Help Center won a Salesforce Bolty Award and was praised as one of the most innovative communities on Salesforce Experience Cloud. The Help Center provides BigCommerce cus­tomers with intuitive and user-friendly access to the documentation and support they need.

Try the AC Ideas Ultimate App

View AC Ideas Ultimate on the Salesforce AppExchange.

Case Studies

Cases: IT/High-Tech
Spotify
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Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.

  • Enhanced file management and sharing
  • Exceptional customer service with a new case management system
  • Better connection and collaboration with the customers
  • Increased website traffic and overall company productivity
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Cases: Non-profits
Greenpeace
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Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.

  • Better communication within the community
  • Enhanced online collaboration and information sharing
  • Simplified and more effective group management
  • Increased engagement and user satisfaction
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Cases: IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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