AC IDEAS ULTIMATEINNOVATE YOUR PRODUCTS WITH FEEDBACK FROM CUSTOMERS
Cases and Opportunities Related Ideas
Reports & Dashboards
Ideas campaigns in Salesforce Experience Cloud
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If you want to have a conversation about anything related to Experience Cloud or see demos of our components and learn how to maximize the value of community to your business.
Collecting extra information from your customers and partners could be crucial for your ideation management. In this post, we’ll give you the instruction about how you can do this….
In this article we will talk about keeping your users updated about all news and interacting with them, as notifications are a great tool to increase user engagement on your Experience Cloud Site….
Let’s see what functionalities our team has implemented in this release for your product design and planning process. …
How do I notify customers that an Idea is developing/implemented/rejected?
- Changing the status of the Idea will automatically notify anyone who created, commented, or voted for the idea.
Can I connect Jira for task management and roadmaps?
- Yes, we have a native integration with Atlassian accounts. You can easily collect ideas in Salesforce and synchronize them with Jira.
How do I manage new Ideas?
- Set your product owners as Idea Moderators for a particular category and they’ll be notified about each new idea in that category via email.
Is there any way of automating the escalation of Ideas?
- You can automate the escalation of Ideas by setting up vote thresholds and sending email notifications to your product managers.
Is the Ideas dashboard flexible?
- Absolutely! The dashboard contains separate reporting components, so they’re flexible and can be configured almost any way you’d like.