Salesforce Ideas Management App

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AC Ideas Ultimate is a LEX-native idea management software integrated with Salesforce Lightning Experience (LEX). It serves for collecting new ideas from various stakeholders directly through the Salesforce Experience Cloud site, enabling continuous improvement of products and services. The software offers powerful idea management tools and customization options, ensuring efficient innovation management within the Salesforce ecosystem. No more switching to Salesforce Classic — AC Ideas Ultimate software brings everything under one Lightning-powered roof!

Great Innovation for Great Experiences

Establish a centralized hub for idea and feedback sharing, evaluation, and communication of innovative initiatives within your organization. Transform the most impactful concepts sourced from your valued customers and partners to reality, all within the user-friendly environment of the Salesforce Lighting Experience platform.
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AC Ideas Ultimate Features

Zone-based ideation
Tailor the ideation process to specific products or target audiences by organizing ideas and feedback into distinct zones. Each zone will have its own unique set of ideas, suggestions, and questions, as well as separate settings, categories, and statuses.
Idea prioritization
Implement ideas with the best impact. Rank and prioritize innovation based on factors such as votes, development effort, or monetary value, ensuring that your resources are focused on the most impactful initiatives.
Custom fields support
Customize the information you collect by setting up custom fields and fieldsets for creating ideas in Salesforce Lightning and on your site. You can also attach files, screenshots, and documents, and use the text editor to add creative descriptions, adjust fonts and colors, include pictures, and more.
Idea campaigns
The AC Ideas Ultimate idea management software facilitates the creation of targeted campaigns, each with its dedicated landing page featuring comprehensive details and descriptions. Ideas generated for a specific campaign are visually highlighted with a color specified in the settings.
Customizable reports & dashboards
With LEX-native capabilities, AC Ideas Ultimate lets you create reports and dashboards to monitor idea performance, track votes, analyze statuses, posts, new feedback and categories, and configure it by zones, time periods, and other criteria. Use the Ideas matrix to identify top-performing suggestions.
Kanban view support
Our Salesforce ideas app supports a native Kanban layout for viewing all ideas at a glance. Easily move ideas between different statuses using drag-and-drop features and leverage additional path options for greater flexibility.
Jira integration
Link Salesforce ideas to Atlassian Jira issues to simplify idea tracking. By enabling automated daily syncs, users are kept informed about the status of their ideas, reducing manual effort and increasing engagement in the ideation process.
Reputation support
Motivate community members to contribute to your ideation process by using AC Ideas Ultimate’s reputation support feature. Set rewards for posting ideas, commenting, and voting, and award reputation points for each activity.
Email notifications
Members got automatically subscribed to ideas they vote for and get regular email notifications about updates, such as changes in the idea’s status, new comments, and official answers. Users can easily unsubscribe from notifications if needed.
Idea Flagging
Members can flag ideas they support or oppose and include a message explaining their reasoning. Moderators are notified when an idea is flagged, and flagged ideas are recorded in the Ideas Flags tab within Salesforce.
Cases and Opportunities related ideas
Salesforce ideas can be linked to Cases and Opportunities. Convert Cases into ideas and link them to Opportunities for quick wins. Create new ideas from Cases, and prioritize those related to Opportunities.
Chatter support
Use Chatter capabilities to enhance collaboration and streamline communication among users. Share information, collaborate, and keep up with the latest ideas. Mention people, add attachments and like best insights.
Ready to take your ideas management on Salesforce Experience Cloud to the next level? Try AC Ideas Ultimate idea management software today and see the benefits for yourself.
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    How do I notify customers that an Idea is developing/implemented/rejected?

    • Changing the status of the Idea will automatically notify anyone who created, commented, or voted for the idea. 

    Can I connect Jira for task management and roadmaps?

    • Yes, we have a native integration with Atlassian accounts. You can easily collect ideas in Salesforce and synchronize them with Jira.

    How do I manage new Ideas?

    • Set your product owners as Idea Moderators for a particular category and they’ll be notified about each new idea in that category via email.

    Is there any way of automating the escalation of Ideas?

    • You can automate the escalation of Ideas by setting up vote thresholds and sending email notifications to your product managers.

    Is the Ideas dashboard flexible?

    • Absolutely! The dashboard contains separate reporting components, so they’re flexible and can be configured almost any way you’d like. 

    What is the Salesforce Ideas product?

    Salesforce Ideas solution enables organizations to gather feedback, suggestions, and ideas from their employees, customers, and partners. It provides a platform where users can submit their ideas for product improvements, new features, or other enhancements directly within the Salesforce environment. Ideas can be submitted, discussed, and voted upon by the community, allowing organizations to prioritize and implement the most popular and impactful suggestions. Ideas management seamlessly integrates with Salesforce case management, providing a comprehensive solution for handling customer feedback and generating innovative ideas within the Salesforce ecosystem.

    What is the difference between idea management and innovation management?

    While ideas management is primarily concerned with capturing and managing ideas, innovation management provides a more comprehensive approach to driving innovation within an organization, including idea generation, development, and implementation. Ideas management serves as a foundational component of innovation management, providing the raw material for innovation initiatives to thrive.

    What is an idea management software?

    It’s a software solution designed to help organizations collect, organize, evaluate, and implement valuable insights from various sources, such as employees, customers, and partners. It enables users to submit, vote on, and comment on ideas, as well as track their progress from ideation to implementation. Looking to create and manage ideas directly within the Salesforce Lightning Experience? This is where the LEX-native app AC Ideas Ultimate comes into play! 100% native to Salesforce, it assists businesses in managing ideas from their Experience Cloud sites.

    Why use AC Ideas Ultimate in my Experience Cloud site?

    Salesforce Lightning app AC Ideas Ultimate from Advanced Communities is an innovation management tool that can help you gather, organize and manage ideas from various sources, such as employees, customers, and partners, and then evaluate, prioritize, and implement the most promising ones. By using AC Ideas Ultimate on your Experience Cloud site, you can streamline the idea management process, reduce manual effort, and increase the likelihood of generating innovative and valuable ideas. Additionally, it can help you engage your stakeholders in the idea generation process, building a culture of creativity and collaboration.

    Whether you’re looking to establish ideas management directly within the Salesforce for HR environment, optimize customer feedback processes within the customer portal, or enhance product development workflows within the partner site, AC Ideas Ultimate is the perfect solution. Fully integrated with Salesforce Experience Cloud, it empowers teams across various departments to efficiently gather, evaluate, and implement valuable insights, driving innovation and improvement throughout the organization.

    How do I start using AC Ideas Ultimate?

    You need to install AC Ideas Ultimate from the Salesforce AppExchange into your Salesforce org. After installation, you can set up the app and start customizing it to fit your organization’s needs. From there, you can begin gathering, managing, and implementing innovation from your stakeholders.