Salesforce for Healthcare Industry

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Medical services should be convenient for both the client and the doctor, as well as create additional value for the organization providing those services. We can help your clients and/or patients interact more comfortably with your organization, while your staff receives more convenient, safe, and reliable tools for accessing information about the patients they’re seeing. You can also create your own network of healthcare professionals, allowing your customers to connect with your partners to receive the assistance they need. There’s no need for multiple systems or external integrations. With Salesforce for healthcare and Advanced Communities, you have everything you need to run your organization successfully.

Why Advanced Communities is the Leading Salesforce for Healthcare Implementation Partner


Knowledge hub

Offer an easy way for your patients to find healthcare services in Salesforce, as well as relevant and important medical information about various health conditions and treatment options from anywhere and at any time on a single platform.

Case management and self-service

Use Salesforce for case management to enable your customers to create new cases and track existing ones. Implement robust, fast response services with entitlements, milestones, and service level agreements (SLAs).

Partner networking

Create your own healthcare partner network and increase your revenue with channel sales. Look for new partner providers and offer more tools to make existing partners more successful and efficient.

Ideas for improvement

Allow your healthcare consumers and partners to share ideas and suggestions on how to improve the services and products of your medical organization.

Patient focus

Salesforce provides a 360-degree view of your patients to help you gain deeper insights into their needs and offer specialized and better care services. Keep accurate and precise patient information and health data and unify them on a single dashboard.

Event management

Engage patients, promote health education, and share medical updates and news by organizing and managing medical events such as seminars, conferences, and webinars with our event management solution for Salesforce Experience Cloud.

Our Services

Patient portal

Use Salesforce as a healthcare CRM to set up a customer portal in Salesforce to allow your clients to access their medical records, schedule appointments, refill prescriptions, receive test results, make bookings, or pay for treatments.

Health information site

Improve patient satisfaction by providing your clients with access to health information and healthcare services, as well as educational resources about various health conditions and treatment options from anywhere and at any time.

Partner network portal

Create your own Salesforce medical partner network to publish both partner listings, healthcare solutions, or medical services on your website and let your patients connect with your partners to get a personalized healthcare experience. 

Salesforce Experience Cloud Solutions for Healthcare

Salesforce provides a comprehensive set of tools for health organizations and medical institutions to help them engage patients, improve patient care, increase efficiency, and enhance collaboration across the entire healthcare ecosystem. No need for multiple channels – all patient data is stored in one safe location in Salesforce. Explore the capabilities of Salesforce Experience Cloud for healthcare with Advanced Communities!

Case Studies

Cases: Healthcare
Oryon Imaging (former London Imaging Centre)
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Oryon Imaging, previously known as London Imaging Centre, is a private diagnostic imaging centre based in central London, UK, that provides high quality imaging services.

  • Improved user experience for registrations of new patients and partnering clinics
  • Advanced service booking system
  • User-friendly and sleek portal
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Why Choose Us?


  • At Advanced Communities, we provide customized Salesforce for healthcare solutions to help healthcare organizations that use Salesforce to improve their services, enhance the patient experience, manage partners, organize events, and gather feedback. Our team of Salesforce specialists has a wealth of experience working with nonprofits and healthcare organizations. We are here to help you overcome any obstacles specific to your industry, ensuring your success in the long run.


  • We can provide you with a tailored solution that fits your needs, whether it’s related to managing patient data, personalizing patient experiences, optimizing manual operations, or any other requirement you might have. If you’re a healthcare assicoantion, you may want to explore our all-in-one membership management Salesforce app for Experience Cloud member portals.

Client satisfaction

  • Our main objective is to assist medical organizations in achieving their goals by providing an exceptional patient management experience. With Salesforce for healthcare at the forefront, we ensure that both patients and healthcare providers receive the highest level of service and support. Our comprehensive solutions streamline administrative processes, enhance communication channels, and optimize patient care workflows, ultimately building an environment where client satisfaction thrives.


  • We keep ourselves abreast of the latest trends and technologies in the healthcare and life sciences, to offer Salesforce solutions that address the current challenges faced by your industry.

Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud


What is Salesforce used for in healthcare?

Salesforce is widely utilized as a healthcare CRM. It’s used for patient relationship management to help healthcare providers maintain comprehensive profiles of patients, including their medical history, treatment plans, appointments, and communications. Healthcare organizations also use Salesforce to facilitate care coordination among various providers and departments. Another use case for Salesforce in healthcare is providing a platform for scheduling virtual appointments, conducting video consultations, and collecting data from remote monitoring devices.

What is Salesforce Health Cloud?

Salesforce Health Cloud is a cloud-based platform specifically designed for healthcare organizations to manage patient relationships more effectively. It allows healthcare providers to gain a comprehensive view of each patient by integrating data from various sources such as electronic health records (EHRs), medical devices, wearables, and other health-related systems.

Key features of Salesforce Health Cloud include:

  • Patient Management. It provides a centralized platform for medical providers to access patient information, including medical history, treatment plans, medications, appointments, and communication history.
  • Care coordination. Salesforce Health Cloud enables care teams to collaborate more efficiently by sharing information and tasks related to patient care.
  • 360-Degree View of Patients, a consolidating data from multiple sources.
  • Engagement tools, such as secure messaging, telehealth capabilities, and personalized health education resources.
  • Analytics and reporting capabilities to allow healthcare organizations to gain insights into patient populations, identify trends, and measure performance against key metrics.

In 2023 Salesforce announced new Salesforce Life Sciences Cloud, bringing the world’s #1 AI CRM to pharma and medtech organizations.