Customer Portals in SalesforceComprehensive customer experience + efficient support team
Advanced Communities is here to help you with your SFDC self-service portal and customer community implementation!
What Salesforce Customer Portal Services We Provide
Benefits of our self-service portals in Salesforce
Efficient case resolution
Chat agent support
Support and guidance
Our apps & add-ons built for customer portals in Salesforce
AC Ideas Ultimate
AC Knowledge Management Enterprise
AC Events Enterprise
Why Advanced Communities?
- Our team of Salesforce specialists has a wealth of experience working with both commercial and nonprofit organizations. We are here to help you overcome any obstacles specific to your industry, ensuring your success in the long run.
We can provide you with a tailored solution that fits your needs, whether it’s related to managing data, personalizing experiences, optimizing manual operations, or any other requirement you might have.
- Our main objective is to assist businesses in achieving their goals by providing an exceptional customer experience and improving their support team performance.
We keep ourselves abreast of the latest trends and technologies to offer Salesforce solutions that address the current challenges faced by your company in your industry.
Contact us today to learn more about how we can help you achieve your goals with customer portals in Salesforce.
Support Portals Case Studies
With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. JFrog required a self-service portal for their quickly growing client base, which would provide effective support and a knowledge sharing system.
- A public knowledge base that was integrated with their website and allowed a 360-degree view of the customer for an improved customer experience
Marlborough is a UK-based investment management company with over 30 years of experience in the capital markets industry. As a prominent independent investment manager in the UK, Marlborough offers a diverse range of investment funds to both individual and institutional investors.
- Designed and developed a highly intuitive support portal on the Salesforce Experience Cloud from scratch
- Implemented a live chat & a video call functionality
- Added report charts with statistics, a library of content resources, and flexible case creation functionality
- Configured a dynamic “message of the day” feature
- Implemented an out-of-the-box Salesforce Content Management System (CMS)
Let’s talk services
If you’d like to discuss any of our services or how we can help, please complete the form and we’ll back to as soon as we can.