Building engaging
experiences on salesforce

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WEBINAR

Volunteer Management on Salesforce: Empowering and engaging your volunteers on the world’s #1 CRM
  • June 27th, 2024 at 11:00 AM Eastern Time (ET) / 3:00 PM Greenwich Mean Time (GMT)
Register now!

PRM Playbook – Now Available!

Introducing our free to download PRM Playbook. Featuring insights from Salesforce, Canalys, Matillion, She Sells and Advanced Communities, this playbook is the ideal introduction to partner relationship management (PRM) and the partner portal.

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Our Products

Managed Services

Development & Integration Services
Providing development, customization, and integration of software solutions to ensure smooth communication and interoperability between different software systems and Salesforce.
AppExchange App Management
Managing installation, configuration, customization, integration, and ongoing support to ensure the smooth functioning of AppExchange apps within Salesforce.
Release & Update Services
Supervising the management of the process of deploying updates, enhancements, and changes to the Salesforce system.
Salesforce Optimization
Administering user management, security configurations, system monitoring, and ensuring the overall health and performance of the Salesforce environment.
Support Services
Offering ongoing assistance, guidance, and troubleshooting to address the technical issues, inquiries, and maintenance needs of Salesforce users.
Salesforce Optimization
Administering user management, security configurations, system monitoring, and ensuring the overall health and performance of the Salesforce environment.
AppExchange App Management
Managing installation, configuration, customization, integration, and ongoing support to ensure the smooth functioning of AppExchange apps within Salesforce.
Development & Integration Services
Providing development, customization, and integration of software solutions to ensure smooth communication and interoperability between different software systems and Salesforce.
Release & Update Services
Supervising the management of the process of deploying updates, enhancements, and changes to the Salesforce system.
Support Services
Offering ongoing assistance, guidance, and troubleshooting to address the technical issues, inquiries, and maintenance needs of Salesforce users.

Customer Stories

Cases: Higher Education
Geneva Graduate Institute
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The Geneva Graduate Institute needed a technological solution to unite its alumni community in a common digital space. The objective was to facilitate ongoing communication among alumni, enabling them to maintain connections, exchange experiences and knowledge, cooperate on initiatives, fundraise, and access valuable resources from the institute.

  • Improved UI/UX with theme customization and header/footer components.
  • Simplified connections, event participation, and group management for alumni.
  • Custom filters for efficient peer search.
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Cases: Nonprofits
Bookmark
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Bookmark aimed to establish a collaborative space that would unite reading volunteers, schools, and children seeking assistance with their reading. The platform would serve as a centralised hub for programme creation and registration, volunteer onboarding and assignment, reading sessions management, and the centralisation of all student data seeking reading assistance.

  • Data migration from the external system to Salesforce
  • Creation of custom website design from scratch
  • Site development on the Salesforce Experience Cloud
  • Integration with external platforms
  • UX: implementation of custom logic
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Cases: Nonprofits
Greenpeace
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Greenpeace, a global environmental organization, faced significant challenges in coordinating its activities and campaigns across the Nordic region due to outdated communication tools and the lack of a centralized platform. Explore how Advanced Communities helped Greenpeace overcome all these challenges.

  • Merged five regional Experience Cloud sites into one international space.
  • Improved communication within the community.
  • Enhanced online collaboration and information sharing.
  • Simplified and more effective group management.
  • Increased engagement and user satisfaction.
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Financial Services
Marlborough
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The Marlborough company wanted to create a support portal to facilitate access to information, resources, and services for financial advisors and wealth managers, helping them better serve their clients and enhance their investment strategies.

  • Designed and developed a highly intuitive support portal from scratch.
  • Implemented a live chat & a video call functionality.
  • Added report charts with statistics, a library of content resources, and flexible case creation functionality.
  • Configured a dynamic “message of the day” feature.
  • Implemented an out-of-the-box Salesforce Content Management System (CMS).
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Cases: Nonprofits
Guide Dogs
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Guide Dogs provides a range of services with and beyond the dog to help people who are blind or partially-sighted lead confident, independent, and fulfilling lives. Their request was to create an online storefront to easily distribute CustomEyes large print books on their site.

  • Developed a branded, easy-to-use online shop with a slick design for customers to make online and offline payments
  • Enabled customizable orders, shipping, and tax management
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Cases: Nonprofits
CDCF: EIS Alumni Association
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The project aimed to unite EIS alumni in a shared space for connection, collaboration, and ongoing professional development based on their interests, experience, and EIS Program education.

  • Created a user-friendly profile layout showcasing 40+ fields
  • Implemented advanced data filtering with multi-select functionality
  • Enabled alumni to update their contact information on the portal, with automatic syncing to Salesforce
  • Allowed users to be automatically added to relevant groups based on graduation year or subject of study
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Cases: Nonprofits Associations and Member Organizations
The Canadian Cancer Society
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The project aimed to bring together people with similar experiences of cancer, providing a platform for connection, communication, and learning. 
With the AC solution, community members can participate in conversations, engage in shared activities, and join private groups – all with either a fully French or fully English experience.

  • Implemented AC apps to provide group & discussions functionality, a member directory, and a blog features.
  • Implemented community switcher to allow easy witching between French or English communities.
  • Developed and integrated a variety of custom features and functionalities to address the specific UI/UX requirements.
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Industries We Support

Find out how our customers’ Salesforce communities implementation has driven
success for their companies
By providing our expertise and utilising years of experience of our Salesforce Certified Experience Cloud consultants, we help our
customers manage and benefit from the ever-increasing number of new product features. Customer satisfaction is at the heart of what
we do and we’re really proud of our consistently high score! We have customers across IT, retail, media and other multiple verticals.
HOW WE HELP CLIENTS

Your Trusted Salesforce Experience Cloud Consultant

Experience Cloud Consulting Services and Apps
Trusted by all major Salesforce partners and thousands of happy customers
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We Help Our Customers Succeed with Salesforce and Experience Cloud

Our mission is to help organizations to engage with their customers, partners, members and constituents in a whole new way. We provide the tools and expertise to make this engagement effective, sustainable and exciting. We help businesses to maximize their investment in Salesforce.

Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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WEBINAR

Volunteer Management on Salesforce: Empowering and engaging your volunteers on the world’s #1 CRM

June 27th, 2024 at 11:00 AM Eastern Time (ET) / 3:00 PM Greenwich Mean Time (GMT)