Salesforce Knowledge & Case Management AppSupercharge Your Salesforce Knowledge With the Most Powerful Knowledge Base App on Experience Cloud
Ideal for managing large volumes of knowledge articles in Salesforce, streamlining customer support, and improving the customer experience. Try it today and optimize your knowledge management in Salesforce to elevate customer satisfaction.
One Solution, Limitless Knowledge
AC Knowledge Management Enterprise Features
Benefits of Using AC Knowledge Management Enterprise
Data Categories Support on Experience Cloud
Create articles from Experience Cloud sites
Article following and subscription with rating system
Enhanced article view
Powerful filtering capabilities
Advanced Salesforce case deflection
Frequently Asked Questions
How do I publish an article from the Experience Cloud site?
User-created articles are saved as drafts until checked and published by knowledge managers.
What kind of content is supported for organizing our category landing pages?
You can organize landing pages by any content using a Rich Text field.
What does the Multibases Support feature provide?
This feature allows you to create different knowledge bases for multiple products and let your members search through each base independently.
What is Salesforce knowledge management?
Salesforce offers a powerful system for storing and managing documentation, providing website visitors, clients, partners, and service agents with easy access to important information – Salesforce Knowledge base. It is a versatile knowledge management tool that helps increase agent productivity, enhance customer self-service, and improve support capabilities.
How to enhance knowledge management in Salesforce Experience Cloud with knowledge base components?
Salesforce Knowledge base’s limited out-of-the-box functionality for Experience Cloud can hamper your ability to solve business challenges. Poor filtering, complicated topic-based navigation, and unsupported article categorization are common issues. To address these gaps, we created AC Knowledge Management Enterprise, an app for seamless and holistic knowledge management on Experience Cloud.
What’s so special about AC Knowledge Management Enterprise as a knowledge management tool?
AC Knowledge Management Enterprise offers a comprehensive and user-friendly solution for managing knowledge in the Salesforce Experience Cloud, with advanced features that go beyond the out-of-the-box functionality of the Salesforce Knowledge base.
What are the Salesforce knowledge management best practices?
Here are some Salesforce knowledge management best practices in short:
- Define a clear strategy and goals for your knowledge management program.
- Define a taxonomy and categorization structure to organize your knowledge base.
- Regularly review and update your knowledge base to ensure accuracy and relevance.
- Encourage collaboration and knowledge sharing among employees.
- Use data analytics to measure the effectiveness of your knowledge management program and identify areas for improvement.
- Provide easy access to the knowledge base through various channels, such as websites, portals, and mobile apps.
How do I set up a knowledge management app in the Experience Cloud site?
To set up a knowledge management app in the Experience Cloud site, you need to install an app designed for Experience Cloud, such as AC Knowledge Management Enterprise. Then, configure the app to meet your organization’s needs, create and publish knowledge articles, and add the app to your Experience Cloud site so users can access the knowledge base.
Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.
- Enhanced file management and sharing
- Exceptional customer service with a new case management system
- Better connection and collaboration with the customers
- Increased website traffic and overall company productivity
Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.
- Better communication within the community
- Enhanced online collaboration and information sharing
- Simplified and more effective group management
- Increased engagement and user satisfaction
MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.
- Improved engagement and collaboration with Mulesoft customers
- Better system performance
- Streamlined and more efficient company processes
- Increased productivity
Contact us for
If you want to have a conversation about anything related to Experience Cloud or see demos of our components and learn how to maximize the value of community to your business.
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Welcome to our latest product updates article! We’re happy to announce that our AC Knowledge Management Enterprise app has recently undergone significant updates to enhance its performance and provide new features to its users. In this article, we will take a closer look at the new features and performance enhancements of the latest version of AC Knowledge Management Enterprise….