AC Knowledge Management EnterpriseSupercharge Your Salesforce Knowledge With the Most Powerful Knowledge Base App on Experience Cloud
Benefits of Using AC Knowledge Management Enterprise
Data Categories Support on Experience Cloud
Create articles from Experience Cloud sites
Article following and subscription with rating system
Content Collapsible Sections
Advanced case deflection
Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.
- Enhanced file management and sharing
- Exceptional customer service with a new case management system
- Better connection and collaboration with the customers
- Increased website traffic and overall company productivity
Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.
- Better communication within the community
- Enhanced online collaboration and information sharing
- Simplified and more effective group management
- Increased engagement and user satisfaction
MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.
- Improved engagement and collaboration with Mulesoft customers
- Better system performance
- Streamlined and more efficient company processes
- Increased productivity
Contact us for
If you want to have a conversation about anything related to Experience Cloud or see demos of our components and learn how to maximize the value of community to your business.
Learn more about the most interesting features of the AC Knowledge Management Enterprise….
We’ve prepared an extensive guide that can help you to understand more deeply what Salesforce Knowledge is. It’s a must-read for all who are planning or already using Knowledge base in Salesforce….
Learn more about the NEW release of the AC Knowledge Management Enterprise component for Community Cloud….
Frequently Asked Questions
How do I publish an article from the Experience Cloud site?
User-created articles are saved as drafts until checked and published by knowledge managers.
What kind of content is supported for organizing our category landing pages?
You can organize landing pages by any content using a Rich Text field.
What does the Multibases Support feature provide?
This feature allows you to create different knowledge bases for multiple products and let your members search through each base independently.