SALESFORCE FOR HIGHER EDUCATION

A NEW APPROACH TO STUDENT AND ALUMNI
ENGAGEMENT IN HIGHER EDUCATION
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Colleges and universities rely on Salesforce CRM to attract, engage, retain, and support students at every stage of their academic journey. Salesforce higher education solutions like Education Cloud and Experience Cloud, paired together, offer universities and colleges comprehensive tools to streamline administrative processes, enhance student experiences and organize effective collaboration and interaction between students, teachers, and the academic processes. Students benefit from a personalized experience during the entire student lifecycle, while teachers dedicate more time to supporting student success rather than administrative tasks. Covering everything from student admissions and advising to fundraising and alumni engagement, higher education institutions receive a unified platform to fulfill their educational mission.

Why Advanced Communities is the leading Salesforce education product partner

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Admissions management

Deliver the latest information regarding admission requirements, application deadlines or existing programs. Let your applicants attend special events for future students, join groups for discussions, or get access to support services.
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Simplified event management

Get one event management platform for all events! Use our Salesforce event monitoring solution for running conferences, trainings, webinars, seminars, and other private or public educational events while having a holistic view of all attendee data in one place.
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Access to academic resources

Allow your students to access a range of academic resources such as library databases, course materials, past exam papers, and online textbooks to help your students study and prepare for their exams. 
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Idea submission and voting capability

Create a community-driven university environment by incorporating a platform that allows students to contribute and vote on educational ideas and opinions. Utilize these ideas to develop new and innovative projects.
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Subscription management

Enable your students to become part of the university community. Let them manage their subscriptions and search for other students and members whether it’s to connect with old friends or build new relationships for networking purposes.
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University online storefront

Allow your students to purchase merchandise, textbooks, event tickets, or professional development courses directly from the university. Generate additional income for the university to reinvest into programs and initiatives.

Our Salesforce for Universities Services

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Alumni portal

Create an alumni portal on Experience Cloud to allow your graduates to connect with each other, search for jobs, find like-minded individuals, and contribute to your institution through mentoring or volunteering opportunities. Centralize your alumni communication, event planning, fundraising, recruitment, and more in one place. 
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Student portal

Set up a student success hub linked to your Salesforce CRM to provide your students with easy access to all the education data, as well as academic and administrative services they need to succeed: from viewing grades and course materials to applying for financial aid, connecting with campus resources, or tracking their tasks.
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Online community

Looking for a Salesforce higher education solution? Need an admission site, an online learning platform, or something different? Create a unified, personalized, and engaging experience for your students, faculty, staff, or alumni, from enrollment to graduation and beyond with Salesforce for higher ed pared with our membership management software.

Transform your university with Salesforce!

Use Salesforce Experience Cloud and Advanced Communities native to Salesforce university solutions to manage admissions, student success, alumni relations, fundraising, and marketing. Streamline operations, enhance student engagement, and improve the overall student experience with Salesforce for universities and Advanced Communities!

Why Choose Us?

Expertise

At Advanced Communities, we are dedicated to providing our higher education customers with the best possible service and support. With over a decade of experience in the Salesforce ecosystem, we have the expertise and knowledge to help universities and higher ed institutions achieve their goals and navigate the complexities of the industry.

Native integration with Salesforce

Our Salesforce higher education solutions are built within Salesforce, meaning that no data transfers are needed. All apps are compatible with both Salesforce Education Cloud and Nonprofit Cloud, ensuring seamless integration between the solutions. We also offer apps for commercial businesses to streamline their operations whether in IT/high tech industry, manufacturing or healthcare sector. Those apps include Salesforce knowledge management app AC Knowledge Management Enterprise, AC Ideas Ultimate, AC Partner Marketplace and AC Partner Co-Branding solutions for Experience Cloud.

Customization

We understand that every higher education institution is unique, which is why we offer customized solutions that are tailored to your specific needs.

Student satisfaction

Our primary focus is to provide students with an exceptional learning experience for a successful lifelong learning. To achieve this, we offer Salesforce student management system solutions that enhance communication and streamline the overall student experience.

Innovation

We stay up-to-date with the latest trends and technologies in the Salesforce for higher education institutions ecosystem, allowing us to provide our higher education clients with cutting-edge solutions that can help them stay ahead of the competition.

Partnership

We believe in building strong relationships with our higher education clients, and we work closely with them to ensure that their needs are met at every stage of the process. With Advanced Communities, you can be confident that you’re getting the best possible service and support for your institution. Contact us today to learn more about how we can help you achieve your goals with Salesforce university solutions.

Higher Education Case Studies

Cases: Higher Education
Geneva Graduate Institute
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The Geneva Graduate Institute needed a technological solution to unite its alumni community in a common digital space. The objective was to facilitate ongoing communication among alumni, enabling them to maintain connections, exchange experiences and knowledge, cooperate on initiatives, fundraise, and access valuable resources from the institute.

  • Improved UI/UX with theme customization and header/footer components.
  • Simplified connections, event participation, and group management for alumni.
  • Custom filters for efficient peer search.
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Cases: Nonprofits
CDCF: EIS Alumni Association
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The project aimed to unite EIS alumni in a shared space for connection, collaboration, and ongoing professional development based on their interests, experience, and EIS Program education.

  • Created a user-friendly profile layout showcasing 40+ fields
  • Implemented advanced data filtering with multi-select functionality
  • Enabled alumni to update their contact information on the portal, with automatic syncing to Salesforce
  • Allowed users to be automatically added to relevant groups based on graduation year or subject of study
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Cases: Nonprofits
Bookmark
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Bookmark aimed to establish a collaborative space that would unite reading volunteers, schools, and children seeking assistance with their reading. The platform would serve as a centralised hub for programme creation and registration, volunteer onboarding and assignment, reading sessions management, and the centralisation of all student data seeking reading assistance.

  • Data migration from the external system to Salesforce
  • Creation of custom website design from scratch
  • Site development on the Salesforce Experience Cloud
  • Integration with external platforms
  • UX: implementation of custom logic
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Cases: Higher Education
London School of Economics
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The London School of Economics and Political Science (LSE) is one of the world's foremost social science universities, with nearly 12,000 students attending from over 148 countries. The LSE needed a way for students to find information about admissions, IT issues, and fee payments on its SSC Community while minimizing the number of cases created by users.

  • Created and organized a knowledge base
  • Implemented a self-help wizard to keep the number of cases created by users to a minimum
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Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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Q&A

How is Salesforce used by universities? 

Universities use Salesforce Education Cloud and Experience Cloud platforms. With Salesforce Education Cloud, universities can manage student recruitment, admissions, and retention processes. They can personalize communications with prospective students, track their interactions throughout the enrollment journey, and provide tailored support to enhance their experience. Moreover, Salesforce Education Cloud facilitates student advising, course planning, and alumni engagement, ensuring a seamless academic journey from admission to graduation and beyond.

Experience Cloud empowers universities to create immersive online experiences for students, faculty, staff, and alumni. Universities can build custom portals for student services, academic resources, and alumni networks, providing seamless access to information and services.

Using Salesforce for higher education, institutions can effectively support their student success hub customers by providing personalized services and streamlined communication throughout their academic journey.

Does Salesforce have an Education Cloud?

Yes, Salesforce does have an Education Cloud. It’s a suite of products specifically designed to meet the needs of educational institutions, including universities, colleges, and K-12 schools. The Education Cloud includes tools for student recruitment, admissions, advising, and alumni engagement, among other features tailored to the education sector.

What is an Education Data Architecture (EDA)?

Education Data Architecture (EDA) is a community-driven data architecture specifically crafted to assist educational institutions in leveraging Salesforce right out of the box. It serves as a standardized starting point for educational institutions looking to build out a CRM, offering a core and common data model that supports the entire K-20 student journey. EDA is an open-source architecture, accessible for review on GitHub by anyone interested. Supported by the robust Salesforce Platform, EDA can serve as the foundational framework for managing data and data relationships across various departments within educational institutions, including Advising, Alumni and Advancement, Business Enablement (covering areas such as Housing, IT Help Desk, Facilities, and Security), Faculty, Finance, Marketing, Recruiting and Admissions, etc.

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