Home Cases: IT/High-Tech JFrog
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JFrog

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IT
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Sunnyvale, California, US
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400+

Introduction

With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. And today with thousands of customers such as Amazon, Facebook, Google, Netflix, Uber, VMware, and Spotify, as well as millions of users globally, JFrog has become the “Database of DevOps” and de-facto standard in release and update management.

Challenge

JFrog required a self-service portal for their quickly growing client base which would provide effective support and a knowledge sharing system.

Solution

Advanced Communities built a Customer community based on a custom-built template. JFrog community provides a public knowledgebase integrated with the main website and advanced customised case management system.

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Benefits

Provided a solution-enabled 360-degree view of the customer on Salesforce CRM. The solution combines the full history of interactions with customers including sales, support and communication – this gives JFrog a critical advantage in a highly competitive market.

Results

– Improved customer experience;

– Public knowledgebase integrated with the main website;

– 360 degree view of customer.

Case Studies

Cases: IT/High-Tech
Spotify
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Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.

  • Enhanced file management and sharing
  • Exceptional customer service with a new case management system
  • Better connection and collaboration with the customers
  • Increased website traffic and overall company productivity
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Cases: Non-profits
Greenpeace
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Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.

  • Better communication within the community
  • Enhanced online collaboration and information sharing
  • Simplified and more effective group management
  • Increased engagement and user satisfaction
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Cases: IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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