Healthgrades is the U.S.’s leading platform for connecting patients and providers, helping millions of consumers find and connect with the right doctor, hospital, and care. The company’s Platform division works with the nation’s leading health systems to improve patient engagement and strengthen physician alignment, driving measurable financial outcomes.
Our task was to create a convenient knowledge hub for Platform division employees and their customers. The knowledge hub needed to be flexible yet complex, contain diverse information, and be easy to navigate for users. They also wanted some information to be visible to all users, while other information to be accessible to employees only.
The project had two stages. The first stage was to implement, configure, and customize the AC Knowledge Management Enterprise app to support multiple customer products. During the second stage, Advanced Communities implemented an Experience Cloud Custom Design Theme in the community and transferred the same design to an already existing community with MuleSoft components. This was all done in accordance with the design provided by Healthgrades.
To fully meet the client’s needs, Advanced Communities also provided setup and customization for AC Ideas Ultimate—another unique solution developed by Advanced Communities and available on the Salesforce AppExchange.
Benefits and Results
The project was accomplished successfully within the desired time frame so Healthgrades could present a new knowledge experience to its Platform division employees and customers, giving them the ability to self-serve through the hub, share ideas and join groups, easily find learning materials, and much more on their stylish new community.
Try the Apps From This Success Story
Bond, a UK-based network for international development organizations. Bond is the membership organization that strives to connect, support and strengthen dynamic networks as it becomes more and more difficult for charities and non-governmental organizations to achieve their missions during these hard times.
- Effective communication in private groups
- Users can follow and attend important events and training
- Job vacancies right on the Experience site
- Services and solutions promotions with Partner Marketplace
iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.
- Improved UI/UX
- Implemented Salesforce CMS
- Enhanced the UX for the knowledge base
- Configured a forum
- …and many more
Marlborough is a UK-based investment management company with over 30 years of experience in the capital markets industry. As a prominent independent investment manager in the UK, Marlborough offers a diverse range of investment funds to both individual and institutional investors.
- Designed and developed a highly intuitive support portal on the Salesforce Experience Cloud from scratch
- Implemented a live chat & a video call functionality
- Added report charts with statistics, a library of content resources, and flexible case creation functionality
- Configured a dynamic “message of the day” feature
- Implemented an out-of-the-box Salesforce Content Management System (CMS)
MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.
- Improved engagement and collaboration with Mulesoft customers
- Better system performance
- Streamlined and more efficient company processes
- Increased productivity
How Can We Help You?
Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!