Healthgrades is the U.S.’s leading platform for connecting patients and providers, helping millions of consumers find and connect with the right doctor, hospital, and care. The company’s Platform division works with the nation’s leading health systems to improve patient engagement and strengthen physician alignment, driving measurable financial outcomes.
Our task was to create a convenient knowledge hub for Platform division employees and their customers. The knowledge hub needed to be flexible yet complex, contain diverse information, and be easy to navigate for users. They also wanted some information to be visible to all users, while other information to be accessible to employees only.
The project had two stages. The first stage was to implement, configure, and customize the AC Knowledge Management Enterprise app to support multiple customer products. During the second stage, Advanced Communities implemented an Experience Cloud Custom Design Theme in the community and transferred the same design to an already existing community with MuleSoft components. This was all done in accordance with the design provided by Healthgrades.
To fully meet the client’s needs, Advanced Communities also provided setup and customization for AC Ideas Ultimate—another unique solution developed by Advanced Communities and available on the Salesforce AppExchange.
Benefits and Results
The project was accomplished successfully within the desired time frame so Healthgrades could present a new knowledge experience to its Platform division employees and customers, giving them the ability to self-serve through the hub, share ideas and join groups, easily find learning materials, and much more on their stylish new community.
Try the Apps From This Success Story
Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.
- Enhanced file management and sharing
- Exceptional customer service with a new case management system
- Better connection and collaboration with the customers
- Increased website traffic and overall company productivity
Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.
- Better communication within the community
- Enhanced online collaboration and information sharing
- Simplified and more effective group management
- Increased engagement and user satisfaction
MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.
- Improved engagement and collaboration with Mulesoft customers
- Better system performance
- Streamlined and more efficient company processes
- Increased productivity
How Can We Help You?
Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!