Home Cases: IT/High-Tech Spotify
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Spotify

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Streaming on-demand media
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Stockholm, Sweden
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4,165+

Introduction

Spotify Technology S.A. is a Swedish media-services provider founded in 2006. The company’s primary business is its audio streaming platform that provides DRM-protected music and podcasts from record labels and media companies. As a freemium service, basic features are free with advertisements or automatic music videos, while additional features, such as improved streaming quality, are offered via paid subscriptions.

Challenge

Spotify required a separate community in order to collaborate with major partners on marketing and advertising campaigns and as a communication channel that would allow them to share news, events, announcements and blog posts.

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Solution

Advanced Communities provided its expertise to create a new portal using Salesforce Experience Cloud which includes Custom File sharing system to share marketing media assets with the partners and Case management system. Advanced Communities’ component Blog is used for providing a blog functionality on Experience Cloud. In order to implement a slick and modern design, we developed a custom Lightning Bolt template.

Benefits and Results

The solution provided by Advanced Communities allowed Spotify to provide an effective custom file sharing system to manage media assets for campaigns, while the new Case Management system enables a comprehensive customer service.

Case Studies

Cases: IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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Cases: Non-profits
Greenpeace
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Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.

  • Better communication within the community
  • Enhanced online collaboration and information sharing
  • Simplified and more effective group management
  • Increased engagement and user satisfaction
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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