Home Cases: IT/High-Tech CyberArk
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CyberArk

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IT security
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Newton, USA
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1,200+

Introduction

CyberArk is a privileged access management leader used by over half of Fortune 500 companies.

Challenge

CyberArk wanted to improve relationships with its partners and optimize common tasks, such as deal management, market development funds administration, and partner support.

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Solution

Advanced Communities provided expertise to create a new partner management system using Salesforce Experience Cloud. We also optimized the existing customer community by combining the Salesforce Partner Community out-of-the-box and custom-developed features.

Benefits and Results

The solution provided by Advanced Communities allowed CyberArk to optimize new partner consultants registration, improve the new deals management and acceptance process, as well as enable client support delegation to partners, and integrate the community with their Learning Management System.

Learn More About Advanced Communities

View AC’s Consulting Services on the Salesforce AppExchange.

Case Studies

Cases: IT/High-Tech
Spotify
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Spotify Technology S.A. is a Swedish music streaming service that provides DRM-protected music and podcasts from record labels and media companies. Spotify required two separate sites: one for bringing artists, developers, investors, and vendors together and another as a communication channel used for sharing news, events, announcements, and blog posts.

  • Enhanced file management and sharing
  • Exceptional customer service with a new case management system
  • Better connection and collaboration with the customers
  • Increased website traffic and overall company productivity
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Cases: Non-profits
Greenpeace
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Greenpeace is a well-known non-governmental environmental organization with offices in 55 countries. Relying on volunteers, Greenpeace works on defending the natural world for a green and peaceful future. Greenpeace UK required its existing volunteer community groups to be updated and moved from the external system to the Salesforce Community Cloud platform.

  • Better communication within the community
  • Enhanced online collaboration and information sharing
  • Simplified and more effective group management
  • Increased engagement and user satisfaction
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Cases: IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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