CyberArk

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IT security
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Newton, USA
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1,200+

Introduction

CyberArk is a privileged access management leader used by over half of Fortune 500 companies.

Challenge

CyberArk wanted to improve relationships with its partners and optimize common tasks, such as deal management, market development funds administration, and partner support.

CyberArk example

Solution

Advanced Communities provided expertise to create a new partner management system using Salesforce Experience Cloud. We also optimized the existing customer community by combining the Salesforce Partner Community out-of-the-box and custom-developed features.

Benefits and Results

The solution provided by Advanced Communities allowed CyberArk to optimize new partner consultants registration, improve the new deals management and acceptance process, as well as enable client support delegation to partners, and integrate the community with their Learning Management System.

Learn More About Advanced Communities

View AC’s Consulting Services on the Salesforce AppExchange.

Case Studies

IT/High-Tech
BigCommerce
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BigCommerce provides mighty ecommerce tools that turn shoppers into customers, enhancing B2B and B2C ecommerce. When a company has more than 60,000 customers, quality user experience and support become crucial factors. BigCommerce required a Help Center that would provide a high-end experience for customers, ensuring access to documentation, videos, events, and other support options.

  • An organized, customized Help Center now provides BigCommerce cus­tomers with intuitive and user-friendly access to documentation and support
  • This new Help Center won a Salesforce Bolty Award and was praised as one of the most innovative communities on Salesforce Experience Cloud (formerly known as Community Cloud)
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Cases: Nonprofits
Guide Dogs
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Guide Dogs provides a range of services with and beyond the dog to help people who are blind or partially-sighted lead confident, independent, and fulfilling lives. Their request was to create an online storefront to easily distribute CustomEyes large print books on their site.

  • Developed a branded, easy-to-use online shop with a slick design for customers to make online and offline payments
  • Enabled customizable orders, shipping, and tax management
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Human resources (HR) technology
iCIMS
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iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.

  • Improved UI/UX
  • Implemented Salesforce CMS
  • Enhanced the UX for the knowledge base
  • Configured a forum
  • …and many more
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IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
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How Can We Help You?

Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!



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