How Salesforce Einstein Will Influence Experience Cloud
AI is here and it transforms the way we interact with technology and with each other. Still, many people do not realise how close AI is – in fact, it is a part of everyday life for many people. This is because the best AI is always invisible to its users.
AI works every time you ask Siri about something, or every time you search for items on eBay or Amazon. AI guides you to the best search results by the easiest path. When you see a list of suggested items based on what you have seen previously, it is also a result of AI work.
AI makes everything much easier. If it works well, we can see our favourite products on the top of the list, or movies we are likely to watch, or the most interesting people on social media based on our friends list.
Einstein is AI that will simplify Salesforce business processes. Einstein for Experience Cloud means that users will receive:
- Recommended experts, Q&A, articles and topics related to customers’ interests
- Automated service escalation, if immediate attention is needed
- Newsfeed insights (tailoring content and highlighting the most relevant topics or questions)
Put simply, Einstein will provide customers with the best information faster than ever before and with a personalised customer experience.
AC Knowledge Management Enterprise Updates: New Features and Performance Enhancements
Welcome to our latest product updates article! We’re happy to announce that our AC Knowledge Management Enterprise app has recently undergone significant updates to enhance its performance and provide new features to its users. In this article, we will take a closer look at the new features and performance enhancements of the latest version of AC Knowledge Management Enterprise.
Salesforce Event Management: Strategies & Best Practices to Manage Events In Your Organization
The Salesforce Event Management tool can help you improve event planning at every stage. Check our guide on how to integrate events into your business within Salesforce CRM.
Top 3 Features of Salesforce’s Winter ’23 Release for Experience Cloud
Salesforce’s Winter '23 Release will be arriving on your org soon! Advanced Communities is here, as always, to share an overview of the most exciting and fresh features of this release for Experience Cloud. So, let’s go!