Dreamforce 2016. Highlights.
This year’s Dreamforce conference was just spectacular! It was rich in announcements, breakout sessions, hands-on training, keynote speakers, networking etc. Here are the top three things about Dreamforce ‘16 from Salesforce:
Salesforce Artificial Intelligence – Einstein
AI (Artificial Intelligence) is a complex and highly technical solution that makes a lot of interesting things happen every day. We use it to work faster, to be more productive and to be smarter in our everyday actions. Artificial Intelligence is an integral part of machine learning and deep learning, as well as of natural language processing.
AI requires time and qualified technical staff to be leveraged in enterprise applications. Salesforce Einstein removes complexity and enables companies to deliver customer experience in a smarter and more personalised way. It is a set of built-in platform services that are designed to provide advanced AI capabilities in your CRM. Einstein will learn and get smarter with every interaction. Every piece of data will be used to serve your customers in a smarter way.
Read how Salesforce Einstein works in Community Cloud here.
Community Cloud Lightning Bolt
We have a blog post about Lightning Bolt for Community Cloud, but let’s summarise what we know about it. Lightning Bolt is a set of predefined community templates for specific business sectors, like banking, retail, healthcare and sales. It is a project that is common to Salesforce and its biggest partner companies. With Lightning Bolt, you can choose your community template from the list of templates created by Salesforce partners.
More Lightning Experience!
Lightning Experience is slowly, but surely, overtaking the classic interface. More functionality, more features and a more advanced UI – it’s mobile adopted, clean and friendly. Now with the ‘classic’ style top menu, it is even easier to work with in the system.