Get Notified on Status Changes of Your Ideas
Today’s topic of our series of videos about AC Ideas Ultimate is notifications. We will talk about keeping your users updated about all news and interacting with them, as notifications are a great tool to increase user engagement on your Experience Cloud Site.
Who receives notifications? There are notifications for site users and moderators:
– Users receive notifications about what’s going on with ideas they subscribe to. We inform them about the status changes, new comments, answers, merge and soon we will implement the rewards functionality.
Recently we implemented integration with Jira to our package. So now, if you’ve synchronised Ideas with Jira, whenever the Jira task’s status changes – the Idea’s status on the site updates online. Besides this, we use Chatter for Ideas to receive new comments, mentions, and questions to ideas’ authors in the Salesforce native application.
– Moderators track what happens with ideas on the site. They receive notifications about new ideas, flags and status changes.
– Org-wide Address
– Notifications for multiple communities
– Easy navigation
AC Ideas Ultimate package includes six notification templates (three for users and three for moderators). You can find them in the Classic Email Templates, they are stored in the AC Ideas Ultimate folder.
Other videos in this series
Videos: AC Ideas UltimateGet more data from customers. Custom fields. What is important?Ideas prioritisation. Impact/Effort matrix. Find the low hanging fruits.Idea Categorisation: Work with Multiple Products and Different Experience Sites.Ideas campaigns in Salesforce Experience Cloud.Ideas statuses. Product design and innovation on Salesforce.
You might also be interested in videos
We will talk about keeping your users updated about all news and interacting with them, as notifications are a great tool to increase user engagement on your Experience Cloud Site.
Ideation management, first of all, is about ideas prioritisation, because besides generating ideas they also need to be correctly estimated and selected.
We’ve prepared another episode in our series of videos about our product AC Ideas Ultimate.
Increase Customer Engagement in the Innovation Process Around Themes and Releases with Ideas Campaigns.
AC Ideas Ultimate app is the most comprehensive Salesforce Ideas management app that drives innovation for your products and services.