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Get Notified on Status Changes of Your Ideas

Get Notified on Status Changes of Your Ideas
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Today’s topic of our series of videos about AC Ideas Ultimate is notifications. We will talk about keeping your users updated about all news and interacting with them, as notifications are a great tool to increase user engagement on your Experience Cloud Site.

Who receives notifications? There are notifications for site users and moderators:

– Users receive notifications about what’s going on with ideas they subscribe to. We inform them about the status changes, new comments, answers, merge and soon we will implement the rewards functionality. 

Recently we implemented integration with Jira to our package. So now, if you’ve synchronised Ideas with Jira, whenever the Jira task’s status changes – the Idea’s status on the site updates online. Besides this, we use Chatter for Ideas to receive new comments, mentions, and questions to ideas’ authors in the Salesforce native application. 

– Moderators track what happens with ideas on the site. They receive notifications about new ideas, flags and status changes.

Notifications Functionalities

– Org-wide Address

– Notifications for multiple communities

– Auto-subscription

– Easy navigation

– Moderators 

Email Templates

AC Ideas Ultimate package includes six notification templates (three for users and three for moderators). You can find them in the Classic Email Templates, they are stored in the AC Ideas Ultimate folder.

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