Webinars: AC Ideas Ultimate

Idea Management on Salesforce: How to improve your product with the help of your customers?


Idea Management on Salesforce: How to improve your product with the help of your customers?
July 23 2024
11:00 am - ET | 4:00 pm - BST

For every product or service-oriented company, understanding your customer needs is the key to success. Your goal is to provide clients with the best solutions that meet their needs and keep them loyal to your brand. Constantly improving your products or services is crucial, and that’s what Product Managers primarily focus on. Collecting feedback is the best way to identify areas for improvement and decide what new features to add. As we at Advanced Communities say, “The most valuable feedback is feedback from your customers.” They should be your primary source of insights for improvement and innovation.

But how do you foster communication and relationships with your customers to encourage them to generate ideas? And how do you manage those ideas on the Salesforce platform? These are the questions Oleksii Iuzviak – Product Owner at Advanced Communities and Olha Lapa – Account Executive at Advanced Communities will answer in our webinar. What’s more exciting is that Mary Greening, Director of Community Programs at WalkMe, will join us to share effective strategies for motivating community users to submit ideas and managing those ideas effectively.

When? Tuesday, July 23 at 11 am ET / 4 pm BST.

What you’ll learn:

  • Customer Feedback: Understand the importance of customer feedback and how it can enhance your product. Learn how to manage your customers’ ideas on the Salesforce platform.
  • Engage Your Community: Discover effective strategies to encourage your clients and users to submit their innovative ideas.
  • Real-World Success: Hear from a seasoned client who has successfully implemented ideation in their company for years. They will share proven strategies for communicating with customers and extracting the most valuable feedback.
  • Live Q&A: Get live answers to your questions from our experts during the Q&A session at the end.

Join us for an insightful webinar dedicated to harnessing the power of idea management to improve your products with invaluable customer input. We look forward to seeing you there and exploring how ideation can elevate your product management strategy to new heights.


Olha Lapa
Olha Lapa
Account Executive, Advanced Communities
Oleksii Iuzviak
Oleksii Iuzviak
Product Owner, Advanced Communities
Mary Greening
Mary Greening
Director of Community Programs, WalkMe