London School of Economics
Introduction
The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. 11,960 students come from over 148 countries and over 100 languages spoken on campus.
Challenge
Student Services Centre (SSC) provide an access to a range of services and advice, including admissions, registration, fees, financial support, immigration and visas, Erasmus, course selection, exams, results and graduation. LSE required a solution on its SSC Community to help their students to find information. The main goal of the final product is to minimise the number of cases created from users.
Solution
To address the challenge, Advanced Communities provided an innovative solution by developing an Experience Cloud site integrated with a customized version of Salesforce Knowledge. This implementation empowered students to easily navigate through data categories and access relevant knowledge articles before initiating a support case. By streamlining the process and providing valuable self-help resources, LSE significantly improved student experience and efficiency.
Benefits and Results
The solution provided by Advanced Communities allowed LSE to create and manage a knowledge base, securely sharing it when and where it’s needed and minimising the number of cases created from users.
Case Studies
How Can We Help You?
Over the years we’ve accumulated a wealth of experience working with Salesforce Experience Cloud, helping businesses and nonprofits connect with customers, partners, members, donors, volunteers, students, and alumni. We can help you with any kind of Experience Cloud engagement, and share our expertise and best practices to help you maximize your investment. We look forward to speaking with you!
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