SHARE

The Evolution of Salesforce Community Cloud

8 min read
Rating:
0
(0)
0
(0)

Salesforce Community is the evolution of portal technology, offering a new and more contemporary user experience, combined with a system of engagement and intelligence.

HOW IT ALL STARTED:

2010 – Chatter launched: a new concept for effective collaboration on business processes.

2013 – Communities launched.

2014 – Community Cloud: communities became important, with more people involved in research, with more dedicated developers, marketers and sellers.

2015 – Lightning experience.

2016 – Lightning Bolt and custom templates for customer, partner and employee communities.

WHAT WE HAVE TODAY:

7,500+ Activated communities with 55M members.

So, what are the technologies that today’s customers are facing?

Websites: well branded and open, but there is no personalisation or interaction.

Portals: they are connected to business data, but not mobile or personalised.

Social Communities (like Jive, Lithium or even Facebook): there are interactive discussions, but they are not connected to business processes with customer integration.

Salesforce Communities combine all the above benefits and:

  1. The application has URL, internal/external users, multi-device support and it SUPPORTS business processes.
  2. Establishing a Salesforce Community means you have to have business processes.
  3. It has tools for collaboration – Knowledge, Q&A, Chatter and document storage.
  4. You get secure data access – core metadata platform for all cloud products with high-level security.

So why are communities successful? Because when you have a community, you have a system of records, engagement and intelligence in one place. You can and you should use it for your business partners, employees and customers.

Rate the article

0 / 5. 0

Table of contents

Discover more articles!

AC Partner Marketplace Product Sheet

Download the fact sheet now to explore:
  • How the app streamlines the entire channel sales process, from onboarding to selling.
  • How it enhances partner management with a self-service platform, real-time updates, and lead generation.
  • How it supports network expansion and automates business workflows.
 

Complete the form to get your free copy.

 

 
 

By submitting this form, you agree to occasionally receive guides, tips, and tricks from AC. You can unsubscribe at any time.  

 

AC Knowledge Management Enterprise Product Sheet

Download the fact sheet now to explore:
  • Key features – See how AC Knowledge Management Enterprise empowers your support team.
  • Benefits – Understand the value it brings to your customers.
  • Real results – See the impact AC Knowledge Management Enterprise can have on your organization.
 
 

Complete the form to get your free copy.

 

 
 

By submitting this form, you agree to occasionally receive guides, tips, and tricks from AC. You can unsubscribe at any time.  

 

AC Ideas Ultimate Product Sheet

Download the fact sheet now to explore how AC Ideas Ultimate helps you:
  • Capture – Easily collect ideas from customers, team members, and stakeholders.
  • Evaluate – Use built-in tools to score, prioritize, and review ideas based on custom criteria.
  • Implement – Track progress, convert cases into ideas, and turn the best ideas into actionable projects.
 
 

Complete the form to get your free copy.

 

 
 

By submitting this form, you agree to occasionally receive guides, tips, and tricks from AC. You can unsubscribe at any time.  

 

AC MemberSmart Product Sheet

Download the fact sheet now to explore:
  • Key features – See how AC MemberSmart empowers your team.
  • Benefits – Understand the value it brings to your members.
  • Real results – See the impact AC MemberSmart can have on your organization.
 
 

Complete the form to get your free copy.

 

 
 

By submitting this form, you agree to occasionally receive guides, tips, and tricks from AC. You can unsubscribe at any time.  

 

AC Events Enterprise Product Sheet

Download the fact sheet now to explore:
  • Key features – Learn how AC Events Enterprise automates registration, marketing, and analytics.
  • Benefits – Learn how it improves attendee satisfaction and helps your event shine.
  • Proven results – See how the app transforms your event outcomes.
 

Complete the form to get your free copy.

 

 
 

By submitting this form, you agree to occasionally receive guides, tips, and tricks from AC. You can unsubscribe at any time.  

 

AC MemberSmart Live Demo at ASAE Demo Day!

See our app in action and discover how it helps hundreds of associations manage members and renewals, organize events, fundraise, network, engage with volunteers, and much more.

October 24 at 11:40 am EST