Salesforce Experience Cloud Portals
Your Trusted Partner for Salesforce Experience Cloud Solutions
What is Salesforce Experience Cloud?
Salesforce Experience Cloud (formerly known as Community Cloud) lets you build branded digital experiences for customers, partners, or members, fully connected to the Salesforce platform. Salesforce Experience Cloud brings CRM data and business processes together in one place to improve user engagement and community building. With Salesforce Agentforce, your Experience Cloud sites are powered by AI, enabling instant support, personalized digital experiences, and smart guidance 24/7. Salesforce Experience Cloud serves businesses by helping them create multiple sites, whether member sites, partner portals, or customer portals, promoting knowledge sharing, internal communication, and collaboration. The result? Customers get faster, smarter help, while your customer support teams and employees focus on higher-value work.Why Choose Advanced Communities or Experience Cloud Implementation?
We are more than Salesforce consultants. We are trusted experts within the Salesforce ecosystem, delivering Experience Cloud implementation that enables exceptional digital experiences. Our team has certified skills, proven experience across industries, and a track record of creating award-winning Experience Cloud sites. From strategy and migration to integrations and ongoing support, we help businesses create connected digital experiences on Experience Cloud Salesforce with seamless communication, robust analytics capabilities, and content management.
Our Salesforce Experience Cloud Solutions
Your Unique Benefits with Advanced Communities
Streamline Your Workflows
Resolve Cases Faster
Boost Engagement
Save Time and Effort
Grow Without Limits
Maximize ROI
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Looking to get started with the Salesforce Experience Cloud? Share your project details, and our team will provide a tailored quote for Experience Cloud implementation whether partner portals, customer portals, member communities or other Experience Cloud sites.
The Experience Cloud Journey with Us
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FAQ
What is the use of Experience Cloud in Salesforce?
Salesforce Experience Cloud is a powerful digital platform that allows organizations to build digital experiences for customers, partners, or members/donors. Businesses use Salesforce Experience Cloud to create portals, forums, and customer communities where users can access knowledge articles, submit support cases, donate, and collaborate. With Experience Builder, teams can quickly design and launch branded Experience Cloud sites that deliver captivating digital experiences with the full customer journey from onboarding to self-service support, engagement, and retention — all within one seamless digital platform connected to Salesforce. By enabling digital experiences, companies create a single source of truth for customer data, ensuring smooth collaboration and efficient processes.
When to use Experience Cloud?
Use Experience Cloud (formerly known as Community Cloud) when you need to connect customers, partners, members, or donors on one unified platform. It’s ideal for partner relationship management, where you want partners to register leads, get sales support, and track performance. Organizations also use Salesforce Experience Cloud to build self-service portals, event hubs, and online stores. For software companies, it helps deliver product documentation, user communities, and onboarding resources. Whenever your business needs to deliver digital experiences that empower users, support collaboration, and automate workflows, Experience Cloud is the right choice. It’s also perfect for sharing personalized information and ensuring a consistent customer journey across multiple Experience Cloud sites.
What is the difference between Salesforce Service Cloud and Experience Cloud?
While both are part of the Salesforce platform, they serve different purposes. Service Cloud focuses on case management, service automation, and agent productivity. It is built to resolve customer issues efficiently. Experience Cloud, on the other hand, is designed for creating digital experiences and portals where users interact directly with your brand. You use Experience Cloud to extend Service Cloud data externally, allowing customers to log cases, view status updates, and access FAQs. Together, Service Cloud + Experience Cloud offer a powerful combination for improving support and building community cloud solutions that engage users and reduce service costs.
What is another name for Salesforce Experience Cloud?
Salesforce Experience Cloud was previously called Community Cloud. The rebrand reflected its expanded capabilities for enabling digital experiences beyond just communities, including partner portals, membership hubs, and other digital experiences that connect users. So, if you see “Community Cloud” mentioned in older documentation, know that it’s referring to what is now Salesforce Experience Cloud.
