Salesforce Online Community Implementation Services

BUILD CUSTOMER COMMUNITIES AND SELF-SERVICE PORTALS ON SALESFORCE EXPERIENCE CLOUD
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A Salesforce Experience Cloud community implementation gives you a responsive customer community: one place where customers collaborate with your team and with each other. Set up as a self-service portal, it deflects routine support requests, such as members post questions, share insights, get peer answers, view knowledge articles, access relevant content and records, and create cases only when they really need one. Advanced Communities is your trusted partner for customer community implementation.

Proof From Communities We’ve Built

Greenpeace. Five sites became one.

We merged five regional Experience Cloud sites into a single international volunteer community, cutting the time spent on content and community management and raising user satisfaction.
Read the Greenpeace Case Study

MuleSoft. 20,000+ forum users moved to Salesforce.

Discussions, likes, follows, reputation points, images and avatars all came across from the legacy PHP forums.
Read the MuleSoft Case Study

One Help Center instead of scattered tools.

MuleSoft customers now handle support cases, knowledge, downloads, subscriptions and product ideas in a single community, with gamification to keep contributors active.
Read the MuleSoft Case Study

Salesforce Online Community Implementation Services

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Customer communities implementation
Our team of experts is here to craft a dynamic and interactive space where your customers can connect, collaborate, and thrive. Combining deep knowledge of Salesforce with innovative design, we ensure your portal is a hub for customer engagement and growth.
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Data migration
If you’re moving from your legacy platform to Experience (Community) Cloud we’ll manage all data migration processes, ensuring a secure and accurate transfer of your data into the new environment of your community portal Salesforce.
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AppExchange solutions
Upgrade your customer self-service portal with AC custom solutions for Experience Cloud. Make your Knowledge base better, create a central place for sharing ideas and feedback, set up an event registration system, and more.
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User Experience (UX)
We’re experts at making easy-to-use and nice-looking Salesforce portals and communities. Our focus is on making interface intuitive and good-looking to give your customers a positive and enjoyable experience in your community self service site.

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Benefits of Our Communities and Portals

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Enhanced customer engagement

We build online self-service sites with a friendly community vibe, keeping your customers engaged and empowering them with a rich and interactive experience.
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Efficient customer self-service

Give your customers the power to find answers, read helpful articles, and solve problems by themselves using the self-service features on your Salesforce customer portal.
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Resources sharing

Provide your customers with resources they need to resolve issues quickly without the need for submitting a support case. Give access to articles, documentation, FAQs, and video through your self service portal.
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Tailored experiences

Utilize the flexibility of the Salesforce portals to customize experiences, matching individual preferences, roles, and profiles. Boost customers satisfaction with relevant content and recommendations.
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Improved customer support

With a customer portal, you can enhance your support without needing a massive team. Users can help each other, share solutions, and use self-service options, minimizing the need for a large support team to handle FAQs and cases.
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User Experience (UX)

Benefit from our expertise in UI/UX as we build visually stunning, custom-designed Salesforce self service portals with intuitive and user-friendly interfaces.
Let’s Talk!
Got questions? Let’s chat and see how we can help!
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Online Communities Case Studies

Cases: Nonprofits
Greenpeace
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Greenpeace, a global environmental organization, faced significant challenges in coordinating its activities and campaigns across the Nordic region due to outdated communication tools and the lack of a centralized platform. Explore how Advanced Communities helped Greenpeace overcome all these challenges.

  • Merged five regional Experience Cloud sites into one international space.
  • Improved communication within the community.
  • Enhanced online collaboration and information sharing.
  • Simplified and more effective group management.
  • Increased engagement and user satisfaction.
Read case
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Human resources (HR) technology
iCIMS
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iCIMS is a leading cloud-based talent acquisition software company that helps businesses find, attract, and hire the right talent to drive their success. Its headquarters are in New Jersey in the US with a global workforce of 1400. The company provides a comprehensive suite of talent acquisition solutions that streamline the entire recruitment process, from sourcing candidates and managing resumes to conducting interviews and onboarding new hires.

  • Improved UI/UX
  • Implemented Salesforce CMS
  • Enhanced the UX for the knowledge base
  • Configured a forum
  • …and many more
Read case
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Cases: Higher Education Associations and Member Organizations
Geneva Graduate Institute
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The Geneva Graduate Institute needed a technological solution to unite its alumni community in a common digital space. The objective was to facilitate ongoing communication among alumni, enabling them to maintain connections, exchange experiences and knowledge, cooperate on initiatives, fundraise, and access valuable resources from the institute.

  • Improved UI/UX with theme customization and header/footer components.
  • Simplified connections, event participation, and group management for alumni.
  • Custom filters for efficient peer search.
Read case
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Cases: Nonprofits Associations and Member Organizations
Harlem SGL•LGBTQ Center, Inc.
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Harlem SGL•LGBTQ Center needed a centralized communication hub where members could access information, register for events, and connect with both the organization and each other.

  • All programs, events, and volunteer opportunities are now accessible in one platform.
  • Members can sign up, track shifts, and log hours with a custom-built volunteer calendar.
  • Staff can now manage facility rentals end-to-end with automated pricing and approval workflows.
  • Membership approvals, volunteer tracking, and bookings are now fully automated.
Read case
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Cases: Nonprofits
Samen om en jobb (SAJO)
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Discover how SAJO improved event coordination, participant management, and community engagement by implementing AC Events Enterprise within their Salesforce Experience Cloud platform.

  • End-to-end event management on Salesforce
  • Advanced event filtering
  • Automatic event reminders
  • Event Calendar
  • Participant management
Read case
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Cases: Healthcare
Texas Association of Community Health Centers (TACHC)
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TACHC needed a smarter way to manage 80+ health center members, 700+ clinic sites, and 16,000 employees without the manual work slowing them down. By implementing AC MemberSmart on Salesforce Experience Cloud, we built a centralized platform that automates membership access, unifies events and training, and puts clinic managers in full control.

  • Automated member eligibility verification with a single-login member experience
  • Unified event hub featuring conferences, webinars & eLearning
  • A self-service organization management with full account control
  • A centralized billing & payment management
  • A public health center directory with a a zip-code-based clinic search enabled
Read case
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Cases: Nonprofits
The African American Alliance of CDFI CEOs (The Alliance)
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The African American Alliance of CDFI CEOs (The Alliance) is a coalition of more than 80+ CEOs of Black-led Community Development Financial Institutions (CDFIs), comprising loan funds, credit unions, venture capital firms, and nonprofit developers.

  • The Member Directory is a central point for all Alliance member profiles.
  • Members can access communities to connect with each other and obtain valuable information tailored to their interests.
  • Eligible members can apply for the Alliance’s open grant opportunities.
  • Сommunity members can track all group activity based on their feed and interests.
Read case
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Associations and Member Organizations
The Architectural Woodwork Institute (AWI)
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AWI needed a visually appealing member platform that provides members with easy access to educational materials and events, supports networking through the portal, creates a customized join process, and delivers tailored membership offers based on subscription type.

  • Built a brand-new member portal with a user-friendly, intuitive design
  • Created a well-structured, single-page knowledge base
  • Designed a centralized directory for member networking
  • Provided an online platform to purchase books and other educational materials
Read case
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IT/High-Tech
MuleSoft
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MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code. Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

  • Improved engagement and collaboration with Mulesoft customers
  • Better system performance
  • Streamlined and more efficient company processes
  • Increased productivity
Read case
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Our Apps & Add-Ons Built for Salesforce Communities

AC Knowledge Management Enterprise

The app provides a user-friendly solution for Salesforce knowledge on Experience Cloud. It combines Salesforce Lightning Knowledge with a customized interface for easy filtering, viewing, and searching of articles ensuring a seamless knowledge management experience for your community.
See product details

AC Events Enterprise

The app serves as a valuable addition for your customer portal site, facilitating planning, management, and promotion of events. With this app, you can effortlessly create and publish event listings, handle registrations, send notifications, and keep track of attendee details, all from one platform.
See product details

AC Ideas Ultimate

AC Ideas Ultimate, a cutting-edge LEX-native app, streamlines idea management in your community portal in Salesforce. With powerful ideation tools and extensive customization, it empowers you to gather valuable insights and feedback, driving improvements across your products and services.
See product details

Industries and Use Cases

IT/High tech
Implementing an online community site for your high-tech business offers a comprehensive platform for customers support, knowledge sharing, and collaboration. Customers can find technical answers, access product documentation, join discussions, and stay updated on new features and releases.
E-commerce
Build a community portal Salesforce to allow your customers to engage with your brand, share product reviews, ask questions, access FAQs, and even participate in loyalty programs. Your community will become a valuable resource for customers to make informed purchasing decisions and interact with other like-minded shoppers.
Financial services
Community portals can serve as a platform for financial businesses to provide personalized financial advice and engage customers in financial education and planning. Customers can access financial tools, ask questions to experts, share financial tips, and gain insights into their financial goals.

Trusted by great companies

We help our customers succeed with Salesforce and Experience Cloud
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Why Advanced Communities?

Advanced Communities is an official Salesforce Experience Cloud Consultant, a leading provider of community and portal solutions, with extensive expertise and experience in Salesforce communities implementation. We have a proven track record of successful implementations and a deep understanding of the unique requirements and challenges faced by businesses in managing customer relationships.

We offer feature-rich custom solutions that can be tailored to meet the specific needs of your business. Customize your portal with our Lightning solutions to ensure that it aligns perfectly with your organization’s processes and branding to effectively manage communities in Salesforce.

We specialize in building sites on the Salesforce Experience Cloud ensuring smooth data flow, real-time synchronization, and easy access to Salesforce features and data within the customers portal.

We are known for our strong support and commitment to customer success. We provide comprehensive technical assistance, ongoing maintenance, and regular updates to ensure the optimal performance and reliability of your customer portal. Our team of experts is readily available to assist you throughout the Salesforce community setup process and beyond.

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    Q&A

    Salesforce customer portal is a website that connects your customers directly with the information, resources and experts they need. Often integrated with Salesforce Service Cloud, it allows users to submit and track support cases, request assistance, and access self-service resources.

    In Salesforce, a self-service site typically refers to a platform where customers can find information and perform actions independently, such as accessing knowledge articles or submitting support cases. On the other hand, a customer community can serve multiple purposes, including collaboration, discussion forums, and broader engagement with various stakeholders.

    Both customers portals and communities in Salesforce are created in the Experience Cloud – a Salesforce DXP platform used for building CRM-connected websites on top of the Salesforce platform To create a community site in Salesforce, use Experience Builder, choose a template, customize the design and components, set up access and permissions, and publish the site.

    An implementation partner takes your site from requirements to launch and supports it afterwards. That usually means mapping your processes and audiences, designing and building the site in Experience Builder, setting up licences, sharing rules and permissions, integrating it with your existing Salesforce org and any external systems, migrating data from a legacy platform, and training your admins to run it.

    It depends on how much you’re building. A focused site on a standard template (branding, knowledge base, case submission, self-registration) is a straightforward build. Data migration from a legacy forum, custom components, layered sharing rules, and third-party integrations all add to the schedule. We scope it during a short discovery call, so you get a realistic estimate before any work starts.

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