Month: September 2016

Lightning Bolt – New Format For Salesforce Communities

Posted on by Stas Dunayev

This year is especially important for Salesforce and its customers.

Salesforce will release so many new exciting products this autumn – Winter ’17 Release is coming, 51st release for Salesforce, which is called the most significant for the company.

One of the greatest improvements is related to Community Cloud. It is called Community Themes. With that new feature it is possible to create a customer community with the look and feel of your company brand.

Recently Salesforce has announced about so-called Lightning Bolt – a common project of Salesforce and its biggest partner companies, like Accenture and Deloitte. We can say that Lightning Bolt brings a new format of Communities.

Salesforce allowed more than 10 partners to create Salesforce Bolt solutions (read “community templates”) for the most popular use cases across various industries. It is easy now for developers to create flexible and fully customizable community templates. There will be no more restrictions for layouts and design of the templates.  And it will be easy to share ready templates with others via AppExchange.

So what are current Lightning Bolt Solutions?

  • Community for Insurance Agents (by Accenture). New self-service capabilities and data-rich dashboard features in mobile-friendly portal for insurance companies.
  • Store Operations (by Accenture). A one place for associates to look for all the information about customers, stores, departments etc., (plus mobile version).
  • Retail Store Collaboration (by Appirio). Retailers can collaborate effectively thanks to real-time info about consumers, and provide feedback faster.
  • Lightning B2B Commerce (by CloudCraze). Allows sales reps configuring and deploying multiple purchasing scenarios.
  • Banking Collaboration Accelerator (by Cognizant). Allows to shorten loan application process greatly. Accessible via mobile device.
  • FastLean for Manufacturing (by Deloitte). Good for manufacturing companies that are eager to bring sales and service efficiency and effectiveness to the new level.
  • Patient Community (by Huron and Cancer Treatment Centers of America). Ready for use community platform with all necessary tools for patients of healthcare facilities.
  • Retail Audience Engagement (by Magnet 360). One of the option retailers have to connect with customers for better experience.
  • Me Health (by Silverline). Real-time scheduling for clinics and hospitals to see the doctor when needed.
  • Retail Clienteling (from Traction on Demand). Community for retailers to quickly access customer info, preferences and purchase history.
  • Retail Store Operations (by Cadalys). Provides communications and task management, recalls and holds, space and fixture management.
  • PartnerFirst (by 7Summits). Community that provides collaboration tools for companies and partners.

AVAILABILITY

Quite soon (October 2106), Lightning Bolt category will appear on the AppExchange. All solutions will also be available as a part of Community Cloud license starting October 2016. Creating and distributing new Lightning Bolt solutions via AppExchange will start in early 2017.

Lightning Bolt is a new way for Salesforce to create personalized customer experience.

Salesforce Community Cloud Consultant (New Certification)

Posted on by Stas Dunayev

Beginning September 1, 2016 the Salesforce Certified Experience Cloud Consultant exam is available online or onsite.

The exam is designed for those have experience in implementation of Salesforce Communities.

To pass the exam, you need to know:

– how to enable, create, configure, manage membership and deploy communities;

– know the difference between the capabilities of different license types;

– how to configure the community management console;

– the infrastructure of communities.

All the rest is usual: the exam duration is 90 minutes, 60 multiple-choice questions. The passing score is 57%. The registration fee is $200 (retake is $100).

A full exam outline, recommended online training, and reference materials can be find in official Study Guide.

Salesforce Winter ’17 Release – Overview

Posted on by Stas Dunayev

The 51stSalesforce Release brings many platform improvements and enhancements.

We will talk about Community Cloud and its new exiting features.

Service Communities

Pre-moderation: a moderator can review posts and comments before they get published. Moderator can mass review and approve comments. Moderation Overview page shows moderation activity and pending tasks.
Flag as Spam & Note
Members can flag content as inappropriate or spam and leave a note to the moderator who can block the spammer.
Record Feed Moderation
Administrator can moderate posts and comments on objects.
Topic Notifications
Users can subscribe to topics via Notification Banner or Follow Button.
Rich Text on Comments
This is for the first time comments support the same Rich Text Editor as posts.
Breadcrumb Trails
The component available in community builder. It displays a horizontal navigational path.
Lightning Field Service
Provide faster and smarter on-site services with Field Service. Add work order and work line items, products and assets via Page Manager.

LIGHTNING PRM

Share Reports and Dashboards with your partners on the separate community page. It is possible to show reports and dashboards from Salesforce org on Template-based Community Pages.
Add Sales Path to Lead and Opportunity Pages to guide your partners through the sales process of your company.
Libraries in Templates a single location for all your branded resources.

LIGHTNING COMMUNITY BUILDER

Private Template Creation and Distribution
Now it is possible to export a community template from a developer’s org and use it to create a new community in a customer’s org.
Custom Theming
Apply a custom theme to a community to complete the look and feel of the brand. All your components and data retained.
Integration with AppExchange
Download AppExchange components directly from the Community Builder.
Private/Public Community Access
It is simple to make a community or any page in a community public or private.
Improved Builder Usability
More editing space, inline editing, and rich content functionality in the Community Builder. Enhancements to Video Upload in the Rich Content editor – preview and see the video inside the builder.
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