Blog: AC Knowledge Management Enterprise

How to Create a Knowledge Base That Drives Self-Service on Salesforce Experience Cloud

Today approximately 81% of customers attempt to resolve issues on their own before reaching out to a support agent. Yet,...

AC Knowledge Management Enterprise 3.1: Smarter Than Ever with OpenAI Integration

We’re thrilled to announce the release of AC Knowledge Management Enterprise 3.1 — a major update featuring a game-changing addition:...

Customer Onboarding Process Made Easy with Salesforce and a Powerful Knowledge Base

Did you know that large enterprises can lose up to 80% of new customers within the first 90 days due...

Data Categories in Salesforce Knowledge

What are data categories in Salesforce Knowledge? We explain the matter in this article and provide instructions on how to create them.

Salesforce Vendor/Supplier Management: Building Efficient PRM System in SFDC

In this blog, we'll explore Salesforce supplier relationship management concept and show you how businesses can use Salesforce CRM to build an efficient PRM system specifically tailored for supplier and vendor management.

Powering Up Your Partner Portal on the Salesforce Experience Cloud: Tips and Strategies

Enhance your Partner Portal on the Salesforce Experience Cloud with customization options, collaboration features, user engagement, and data-driven insights for maximizing success.

Lightning Article Editor & Article Personalization: Biggest Salesforce Knowledge Update

The Summer '23 release of Knowledge includes a beta release update with two new features: the Lightning Article Editor and Article Personalization for Knowledge. In this article, we'll dive into these features providing you with an overview of each of them and showing you how they streamline article management in Salesforce.

Establishing Separate Cloud Knowledge Bases with AC Knowledge Management Enterprise

Discover how establishing separate cloud knowledge bases with AC Knowledge Management Enterprise brings personalization to new heights.

Key Questions To Consider When Implementing a Support Portal on the Salesforce Experience Cloud

This questionnaire is specifically designed for companies looking to build a support portal on Experience Cloud but are unsure where to begin. It addresses the critical aspects of setting up and configuring a Salesforce self-service portal on Experience Cloud, ensuring a robust infrastructure tailored to your unique community requirements.