Blog: Support Portals

What is Case Management in Salesforce — and How a Smart Knowledge Base Supercharges It

Every day, service teams across industries are asked to solve complex, urgent client issues—yet many still rely on outdated tools,...

Knowledge Management Best Practices in 2025: Build a Scalable Support Strategy with Salesforce Experience Cloud

In 2025, organizations aren’t just competing on products or pricing—they’re competing on knowledge. Whether it’s delivering lightning-fast customer support, onboarding...

Idea Gathering: Complete Guide On Managing Ideas in Salesforce LEX

Is there a possible solution for managing ideas in Salesforce LEX? We say 'Yes'! Explore our new blog post that explains how to gather feedback through your Experience Cloud portal and manage all ideas in Lightning Experience.

Salesforce Customer Portal vs Communities: What’s The Difference

If you're navigating the world of Salesforce, you might have come across terms like "customer portal" and "online communities", but what exactly are they? Let the exploration begin!

Establishing Separate Cloud Knowledge Bases with AC Knowledge Management Enterprise

Discover how establishing separate cloud knowledge bases with AC Knowledge Management Enterprise brings personalization to new heights.

Key Questions To Consider When Implementing a Support Portal on the Salesforce Experience Cloud

This questionnaire is specifically designed for companies looking to build a support portal on Experience Cloud but are unsure where to begin. It addresses the critical aspects of setting up and configuring a Salesforce self-service portal on Experience Cloud, ensuring a robust infrastructure tailored to your unique community requirements.

AC PRM Playbook: Now Available to Download!

We’re pleased to announce that the AC PRM Playbook is now available to download. PRM or partner relationship management is...

AC Knowledge Management Enterprise Updates: New Features and Performance Enhancements

Welcome to our latest product updates article! We’re happy to announce that our AC Knowledge Management Enterprise app has recently undergone significant updates to enhance its performance and provide new features to its users. In this article, we will take a closer look at the new features and performance enhancements of the latest version of AC Knowledge Management Enterprise.

AC Knowledge Management for Salesforce: How to Use It to Increase Support Efficiency

Salesforce is an incredibly powerful CRM platform that enables organizations to manage their customer relations, and more. But keeping track of everything can be a challenge, especially if you’re relying on manual processes or outdated tools. That’s why we created AC Knowledge Management Enterprise — a 100% native to Salesforce app that makes knowledge management on Experience Cloud smooth and holistic.