Event management has evolved significantly over the years, with technological advancements driving efficiency, engagement, and ROI. From AI-driven automation to data analytics, new event technology trends are reshaping how businesses plan, promote, and execute their events. Whether hosting in-person, virtual, or hybrid events, leveraging the right event management technology is crucial for success.
For businesses using Salesforce, integrating event management technology ensures seamless coordination, better data insights, and improved audience engagement.
In this article, we’ll explore key event technology trends, discuss the impact of new event technology on event management, and highlight the ultimate tool for transforming events in Salesforce.
The Evolution of Event Technology
Event technology has progressed from simple registration forms to sophisticated platforms that automate workflows, track attendee behavior, and personalize experiences. As businesses continue to adapt to digital transformation in the event industry, these technologies have become essential for driving event success and are absolutely necessary for event professionals to embrace.
One of the most significant shifts in event technology is the integration of AI and machine learning, enabling predictive analytics that help organizers forecast attendance trends, tailor content, and personalize attendee experiences for future events. Another major transformation is the widespread use of cloud-based event management platforms, which facilitate seamless collaboration between teams, vendors, and stakeholders, ensuring streamlined operations from start to finish.

Additionally, as events have become more hybrid and virtual, new tools have emerged to bridge the gap between physical and online participation. High-quality streaming, interactive engagement features, and virtual networking platforms are now essential for ensuring all event attendees, regardless of location, have a meaningful and immersive experience. Looking ahead, event technology will continue to evolve, incorporating advanced personalization, enhanced automation, and sustainability-focused innovations to create smarter and more efficient event management solutions.
The major trends in event management technology today include:
1. AI-Powered Event Planning
Artificial Intelligence (AI) is revolutionizing event management by automating routine tasks, optimizing scheduling, and enhancing attendee engagement. AI-driven chatbots, predictive analytics, and automated marketing campaigns help event planners make data-driven decisions and improve overall efficiency. AI can analyze attendee preferences, suggest personalized event content, and even assist in matchmaking networking opportunities to enhance engagement.
2. Hybrid and Virtual Event Platforms
The rise of hybrid and virtual events has changed how businesses engage with audiences. Platforms now offer seamless streaming, virtual networking, interactive Q&A sessions, and AI-powered matchmaking to connect event attendees with relevant content and contacts. These platforms ensure that remote participants enjoy an immersive experience similar to in-person attendees, enhancing accessibility and inclusivity.
3. Event Data Analytics and Personalization
Data analytics is key to understanding attendee behavior and optimizing event strategies. Modern event management technology collects real-time data on registrations, engagement levels, and feedback to help event professionals tailor experiences to their audience’s preferences. Personalization powered by AI ensures that attendees receive relevant recommendations, increasing satisfaction and event ROI.
4. Mobile Event Apps
Mobile event apps enhance the attendee experience by providing schedules, speaker information, networking opportunities, and notifications. These apps also streamline event check-ins and engagement tracking. Event planners can send real-time updates, facilitate interactive discussions, and offer on-demand event content, ensuring a more dynamic and interactive event experience.
5. Automated Marketing and CRM Integration
Integrating event technology with CRM systems like Salesforce ensures that event marketing efforts are aligned with broader business strategies. Automated email campaigns, social media campaigns, follow-up sequences, and segmentation help drive higher attendance and post-event engagement. Event planners can track attendee interactions across multiple channels and tailor their approach to maximize conversion rates.
Make the Most of Your Events by Running Hybrid Events
Hybrid events combine the best aspects of in-person and virtual events, making them an increasingly popular choice for businesses. They offer greater flexibility, allowing attendees to participate either on-site or remotely, ensuring higher accessibility and engagement. And with the right event technology, organizing and managing these kinds of events for event planners has never been easier.
Hybrid events offer a range of benefits that make them a powerful choice for businesses. By combining in-person and virtual experiences, they can reach a broader audience, including international attendees who might not be able to travel. This inclusivity ensures greater participation and engagement across different locations. Additionally, hybrid events enhance interaction through features like virtual Q&A sessions, live polls, and networking lounges, creating seamless connections between physical and digital participants. Another key advantage is the ability to collect valuable data from both online and offline attendees, providing event organizers with deeper insights into audience behavior and engagement.
QR Codes for Ticketing & Attendee Tracking
QR codes have become an essential tool for modern event management, offering seamless ticketing and real-time tracking of attendee activities. By using QR codes for event check-ins, organizers can eliminate manual entry errors, reduce wait times, and enhance security.
Benefits of QR Code Ticketing:
QR codes have revolutionized event ticketing, making it easier for event planners to track attendees and analyze event performance. With AC Events Enterprise, businesses can generate unique QR codes for each ticket, allowing for quick and seamless check-in processes.
QR codes have transformed the way events handle registrations and attendee tracking. Instead of long lines and manual check-in processes, attendees can now scan their QR codes for instant entry, ensuring a smoother and more efficient event experience. This event technology not only enhances security by preventing ticket fraud but also provides real-time data on attendee movements. Event planners can monitor session attendance, measure engagement levels, and gain valuable insights into overall event performance. The convenience and security of QR codes make them an essential tool for modern event management.
It helps not only improve logistical efficiency but also contributes to a more data-driven approach in event planning, ensuring that every aspect of the event is measurable and optimized for success.

Post-Event Evaluation: Tracking Results and Making Data-Driven Decisions
Post-event evaluation is a crucial step in determining the success of an event, measuring attendee engagement, and refining strategies for future events. Technology plays a key role in this process by streamlining feedback collection, tracking participation, and providing valuable insights into overall performance. Automated tools enable event organizers to send post-event surveys, gather real-time responses, and easily analyze attendee sentiment. Performance tracking features allow businesses to assess session attendance, audience interaction, and engagement levels to identify areas for improvement. Additionally, advanced analytics dashboards help measure ROI by evaluating registration trends, marketing effectiveness, and participation rates, ensuring data-driven decision-making for upcoming events. With AC Events Enterprise, event organizers gain access to comprehensive reporting tools that provide deep insights into event outcomes, helping them optimize their strategies for continued success.

Self-Service & Community-Driven Event Management
For membership organizations and partner-led businesses, self-service event management is becoming increasingly essential. By enabling members, partners, and stakeholders to create and manage their own events, organizations can drive engagement and foster a sense of community involvement. Self-service events empower users to schedule, promote, and oversee events within a structured framework, ensuring consistency while reducing administrative overhead.
Salesforce Experience Cloud plays a critical role in enhancing event engagement by providing a collaborative environment where participants can interact, share insights, and stay informed about upcoming opportunities. With AC Events Enterprise, organizations can leverage Experience Cloud to create branded event portals, streamline registrations, and enable seamless communication between attendees and organizers. This level of self-service capability not only improves efficiency but also enhances the overall event experience, making it more interactive and participant-driven.
The Future of Event Management Technology Trends in 2025
As technology continues to evolve, event management tools are becoming even more sophisticated. In 2025, we can expect further advancements in AI-powered event automation, making planning and execution even more seamless. Augmented reality (AR) and virtual reality (VR) will play an even greater role in hybrid and virtual events, creating immersive experiences for attendees. Blockchain technology may also be integrated into ticketing systems to enhance security and prevent fraud. Additionally, sustainability will be a key focus, with event technology solutions optimizing resource usage, reducing waste, and promoting greener event practices. Staying ahead of these event technology trends will help businesses create more engaging, efficient, and impactful events.
Gen Z: Choosing the Right Event Technology to Meet Their Needs
The rise of Gen Z professionals in the workforce is influencing how businesses approach event technology. With their tech-savvy nature and high expectations for seamless, engaging experiences, understanding Gen Z’s preferences is essential for event planners to organize future-focused events.
Gen Z has grown up surrounded by mobile-first, always-on digital environments, and their expectations for event technology reflect that reality. As a result, they are more likely to engage with event platforms that are intuitive, mobile-friendly, and personalized. This generation values speed, ease of use, and instant access to information, making mobile-first solutions a must-have.
AI-driven experiences are also a key factor in appealing to Gen Z. They prefer interactive technologies that enhance their event experience, from personalized recommendations to automated networking opportunities that connect them with like-minded professionals. In fact, Gen Z attendees often expect event platforms to keep up with the latest event technology trends and offer dynamic, real-time engagement, including virtual event features, gamification, and interactive Q&A sessions.
As more Gen Z professionals begin to take on leadership roles and attend events, businesses will need to prioritize integrating advanced technologies—like mobile apps, AI, and interactive tools—to meet their expectations and ensure a successful event experience.
AC Events Enterprise: The Best Event Management Tool on Salesforce
AC Events Enterprise is a Salesforce-native event management solution designed to streamline event planning and execution, offering a seamless experience for businesses of all sizes. Fully integrated within the Salesforce ecosystem, this powerful tool ensures that event organizers can manage every aspect of their event—from planning and scheduling to marketing and post-event analysis—without leaving the platform. With AC Events Enterprise, event planners can simplify complex workflows and boost efficiency, all while maximizing their marketing potential.
Key Features That Make It Stand Out:
- Native Salesforce Integration for Automated Event Workflows: AC Events Enterprise integrates directly with Salesforce, automating event workflows such as registration, attendee tracking, and post-event follow-ups for both in-person and virtual events. This seamless integration eliminates manual processes, allowing event managers to focus on creating memorable experiences.
- End-to-End Event Planning: From initial registrations to final analytics, AC Events Enterprise supports the entire event lifecycle. Event planners can easily manage schedules, speakers, sessions, and attendee engagement all in one place, ensuring that everything runs smoothly and efficiently.
- AI-Powered Engagement Tracking and Automated Communication: AC Events Enterprise leverages AI to track attendee engagement and automatically trigger communications, ensuring that attendees receive timely and relevant updates. This leads to better attendee experiences and improved event ROI.
- Support for In-Person, Virtual, and Hybrid Events: Whether you’re hosting a traditional in-person conference, a virtual webinar, or a hybrid event that combines both, AC Events Enterprise has you covered. Its versatile platform enables organizers to create and manage events across all formats, enhancing flexibility and accessibility for participants.

Agentforce on Your Experience Cloud Site within AC Events Enterprise
AC Events Enterprise follows event technology trends and allows businesses to have an intelligent AI-powered agent with Agentforce on their Salesforce Experience Cloud site, making event discovery and registration effortless for users.
How the AI Agent Transforms the User Experience
- Instant Event Information – The AI agent can provide real-time details about events, including schedules, speakers, locations, and session topics, ensuring users always have up-to-date information.
- Smart Event Discovery – Users can ask the AI agent to find events based on industry, topic, location, or format (in-person, virtual, hybrid) and receive personalized recommendations.
- Location-Based Event Suggestions – Using geolocation, the AI agent can highlight the nearest upcoming events, helping users find relevant opportunities in their area.
- Seamless Event Registration – The AI agent can guide users through the registration process, allowing them to sign up for events instantly without leaving the chat interface.
By leveraging AC Events Enterprise and Agentforce, businesses can transform their Experience Cloud site into a fully interactive and AI-driven event hub, making event management smarter, faster, and more user-friendly.
Real-World Success Stories
AC Events Enterprise has helped numerous organizations optimize their event management. Two standout success stories are from VMware and UNICEF.
- VMware User Group (VMUG): VMUG, a global network of VMware users, transformed its event management by implementing AC Events Enterprise. This event technology helped VMUG streamline its registration process, improve communication with members, and enhance overall event engagement. With seamless Salesforce integration, VMUG was able to manage hundreds of events with ease, providing personalized experiences for attendees and driving a more engaged community. As a result, VMUG saw improved attendance and member satisfaction, significantly enhancing its impact on the VMware community.
- UNICEF and Ukrainian Professional Development: UNICEF and the Ukrainian Professional Development (UPD) This NGO utilized AC Events Enterprise to support their initiatives. The program involved a series of in-person events in cities near the frontline in Ukraine during the first few months of the full-scale invasion. These events aimed to provide emotional and psychological support to children who remained in these areas. AC Events Enterprise facilitated smooth event registration, participant tracking, and communication, ensuring that attendees had access to the right sessions and resources and that managers had all data tracked in one place. The Salesforce integration enabled efficient coordination across multiple locations, while data insights helped UNICEF and UPD optimize engagement and logistics. The success of these events reinforced AC Events Enterprise as a key tool for managing impactful in-person initiatives.
These success stories are just a few examples of how AC Events Enterprise is transforming event management for businesses worldwide. By offering a comprehensive suite of tools and powerful integrations, it’s helping companies take their events to the next level.
Final Thoughts
The event industry is undergoing a digital revolution, with new technologies reshaping how events are planned and executed. By leveraging event management technology like AC Events Enterprise, businesses can enhance efficiency, improve attendee engagement, and drive marketing success.
Ready to upgrade your event strategy? Contact us today to learn how AC Events Enterprise can transform your event management experience in Salesforce.
Q&A: Understanding Event Management Technology
What is an event technology?
Event technology refers to digital tools and platforms used to plan, execute, and analyze events. This includes registration systems, mobile apps, virtual event platforms, AI-driven analytics, and CRM-integrated solutions.
What is virtual event technology?
Virtual event technology enables businesses to host online (virtual) events with interactive features such as live streaming, virtual networking, audience polling, and breakout sessions. These tools ensure engagement and connectivity in a digital format.
What is event management technology?
Event management technology encompasses software and digital solutions designed to streamline event planning, execution, and analysis. It includes tools for attendee registration, ticketing, scheduling, marketing automation, and data reporting.
What is the best event management software?
The best event management software depends on your needs, but for Salesforce users, AC Events Enterprise is a top choice. It integrates seamlessly with Salesforce, provides automated marketing features, tracks UTM sources, and offers comprehensive event analytics.