User-created articles are saved as drafts until checked and published by knowledge managers.

You can organize landing pages by any content using a Rich Text field.

This feature allows you to create different knowledge bases for multiple products and let your members search through each base independently.

Salesforce offers a powerful system for storing and managing documentation, providing website visitors, clients, partners, and internal users (service agents) with easy access to key information through the Salesforce Knowledge base. It is a great knowledge management tool that helps to increase agent productivity, enhance customer self-service, and improve user experience.

You can also install an idea management software into your org to gather feedback from your customers on how to improve your knowledge base or what information to add to meet your customers needs.

Salesforce Knowledge base’s limited out-of-the-box functionality for Experience Cloud can hamper your ability to solve business challenges. Poor filtering, complicated topic-based navigation, and unsupported article categorization are common issues. To address these gaps, we created AC Knowledge Management Enterprise, a solution for seamless and holistic knowledge management on Salesforce and Experience Cloud. This is what you need to save time, improve the service agent productivity and deliver experience your customers expect.

AC Knowledge Management Enterprise as a case management software offers a comprehensive and user-friendly solution for knowledge and case management on Salesforce Experience Cloud. The app uses Salesforce Lightning Knowledge on the backend and provides advanced features that go beyond the out-of-the-box functionality of the Salesforce Knowledge. The app is built on force.com and perfectly integrates with Service Cloud, Salesforce Knowledge and Experience Cloud. The app enhances the ability to serve customers effectively by providing quick access to comprehensive data and information. A key feature of this app is its seamless integration with Salesforce.

1. Define a clear strategy and goals for your knowledge management program.
2. Define a taxonomy and categorization structure to organize your knowledge data repository.
3. Regularly review and update your knowledge bases to ensure accuracy and relevance.
4. Encourage collaboration and knowledge sharing among employees service team.
5. Use data analytics to measure the effectiveness of your knowledge management program and identify areas for improvement.
6. Provide your customers with an easy access to the knowledge content through various channels, such as websites, portals, and mobile apps.

To set up a knowledge management app in the Experience Cloud site, you need to install an app designed for Experience Cloud, such as AC Knowledge Management Enterprise. Then, configure the app to meet your organization’s needs, create and publish knowledge articles, and add the app components to your Experience Cloud site so that customers can access the knowledge repository through the website. If you want to improve the efficient service setup processes, increase customer satisfaction, streamline operations, and increase productivity – AC Knowledge Management Enterprise is here for you. Need help? Advanced Communities Salesforce Community Cloud Consultant is happy to assist. Don’t hesitate to reach out with all your Salesforce needs.