Lightning Article Editor & Article Personalization: Biggest Salesforce Knowledge Update

New Salesforce release brings a major leap forward for Salesforce Knowledge, and the centerpiece is the updated Lightning Article Editor — a more capable, accessible, and author-friendly tool built to replace the legacy Knowledge Editor. Alongside it, Article Personalization gives teams a new way to tailor what each user sees within the Service Console. Announced in the Summer ’23 release, both features are going live in 2025 and will change the way you manage your knowledge base. In this article, we break down these updates and walk you through how to enable them.

Summer '23 Experience Cloud Features: Most Exciting Salesforce Updates

In this blog post, the Advanced Communities team covers the Salesforce Summer '23 Release and what new features are introduced for Experience Cloud​. Read our blog to find out what’s new in Salesforce Summer Updates 2023.

Lightning Article Editor Feature Overview

The Lightning Article Editor in Salesforce Knowledge is a modern authoring environment designed for knowledge authors and content managers who need more control, speed, and flexibility when creating and maintaining Salesforce Knowledge articles. It replaces the previous editor with a richer toolset while remaining fully backward-compatible with existing content.

Key capabilities include:

• Full-screen editing mode. Expands the editor to fill the entire screen, reducing distractions and giving authors more visual space. It’s especially useful for longer or more complex articles.
• Advanced table editing support. Add or remove rows and columns, resize and merge cells, and control table borders and background colors, all directly within the editor without workarounds.
• Accessibility checker. A built-in tool that flags readability and navigation issues before publishing, helping your team meet accessibility standards without a separate review step.
• Seamless copy/paste from external sources. Paste content from Word documents, Google Docs, or web pages and preserve formatting cleanly, reducing manual cleanup time.

In addition to these features, the Lightning Knowledge Article Editor in Salesforce offers several other benefits. Authors can adjust the line height for improved readability, embed Google Docs, export articles to PDF format, and add alternative text (Alt text) for images, among other capabilities. It provides a comprehensive toolset for creating informative and visually appealing articles.

The Lightning Article Editor is backward-compatible: all articles created in the old editor render correctly in the new one, so there’s no migration work required.

To get started, open an existing article and click Edit, or click New, and the Lightning Article Editor loads automatically.

Article Personalization Feature Overview 

Article Personalization in Salesforce Knowledge applies the logic of Dynamic Forms to Salesforce Knowledge, letting teams control what each user sees on a Knowledge record page based on their role, permissions, or record attributes. This means the same article can surface different content to different agents without duplicating articles or building complex workarounds.

So, what does that mean for you? Well, it means you can do some pretty awesome things:

• Conditionally show or hide fields to users within the Service Console. You can set up conditions to determine which fields should be shown or hidden based on specific attributes of the user’s record or their permissions. This way, you can provide a more personalized experience and only display the relevant information to each user.
• Customize Knowledge record pages using the Lightning App Builder. Say goodbye to traditional page layouts! With the Lightning App Builder, you have the freedom to drag fields anywhere on the page and set visibility for each individual field.
• Format the Knowledge record page using tabs. Want to improve the readability of your articles and decrease loading times? Well, now you can! By formatting your article using tabs, you can organize the content into sections, making it easier for users to navigate and find what they need.
• Expand or collapse field sections. Sometimes, you want to give users the option to reduce clutter and focus on what’s important to them. With the Salesforce Knowledge Article Personalization feature, you can create collapsible field sections. This way, users can expand or collapse specific sections as they please, creating a cleaner and more user-friendly interface.

Enabling Lightning Knowledge Lightning Article Editor & Article Personalization

How to enable Salesforce Knowledge Lightning Article Editor and Article Personalization for Knowledge? 

For this, you must enable the Lightning Article Editor release update:

• Go to Setup in your Salesforce org.
• In the Quick Find box, search for Release Updates.
• Locate the Lightning Article Editor release update and click Get Started.
• Review the details and click Enable to activate the update.

Once enabled, the new Lightning Article Editor automatically replaces the previous Knowledge Editor across the org.

AC Knowledge Management Updates: New Features and Performance Enhancements

Welcome to our latest product updates article! We’re happy to announce that our AC Knowledge Management Enterprise app has recently undergone significant updates to enhance its performance and provide new features to its users. In this article, we will take a closer look at the new features and performance enhancements of the latest version of AC Knowledge Management Enterprise.

Salesforce Knowledge: Winter ’26 Improvements

Winter ’26 brought notable AI-powered enhancements to Knowledge:

• AI-generated article summaries: Knowledge articles can now display AI-generated summaries, giving readers a quick sense of whether an article is relevant to them. It’s a big boost for self-service.
• Dynamic Q&A sections: Customers can now see the most relevant questions and answers directly on a knowledge article page, automatically ranked by popularity, reducing the need to scroll through long articles.
• Knowledge Feedback form translations: Support for translating Knowledge Feedback forms, helping global teams collect insights more effectively.
• Generative Knowledge Answers (for Einstein Bots): The ‘Generative Knowledge Answers’ step can now be added to an Einstein Bot dialog for richer, AI-powered responses.
• Enhanced Einstein grounding with Knowledge articles: Einstein now includes improved grounding capabilities using Service Cloud data, including Knowledge articles, to generate more accurate, context-aware responses visible in Lightning Experience.

AC Knowledge Management Enterprise: Your Best Friend in the Salesforce Knowledge Management Journey

If your team actively works with Salesforce Knowledge at scale managing large article volumes, supporting self-service portals, or dealing with complex filtering and search requirements, the native Salesforce interface only goes so far. That’s where AC Knowledge Management Enterprise from Advanced Communities comes in.

Built directly on force.com and packed with many great features, it enhances the standard capabilities of Salesforce Knowledge. Serving as a powerful PRM tool for both Salesforce Partner Experience Cloud sites and Salesforce Customer Portal sites, this app streamlines documentation sharing while fostering self-service and collaboration. 

While utilizing Salesforce Lightning Knowledge on the backend, it features a custom intuitive interface for filtering, viewing, and searching articles, ensuring a user-friendly UX, streamlining customer support, and enhancing the overall customer experience. It’s the ideal solution for efficiently managing Salesforce knowledge articles even in large volumes.

Some of the features include:

• Article creation directly from the Experience Cloud site
• Advanced case deflection wizard
• Powerful filtering and search capabilities
• Data categories support on Experience Cloud
• Enhanced article view and sorting logic
• Article following and subscription with an integrated rating system
• Multilingual support and separate cloud multibases

Not sure where to start, or looking to build something more polished?
Advanced Communities is a certified Salesforce implementation partner with deep expertise in Experience Cloud and a long track record of building Knowledge Bases for organizations of every size, from lean teams to enterprise-scale operations. We know what makes a Knowledge Base not just functional, but genuinely great to use. Book a call with us and let’s talk about what’s possible for your org.