Non-Profits

Communities that transform the business of doing good

Technologies that change the world of giving

Technology has always changed the way we live, work and interact, but it can also change how we give, donate and help others.

Salesforce Community Cloud is a Salesforce product which allows non-profits and member organisations to engage with their members, donors or volunteers in an efficient and affordable way, especially now that more than ever non-profits need to be highly focused on activities that generate the income they need.

Benefits of Community Cloud for non-profits

Do more with your CRM system. Community Cloud allows you to reach people outside your salesforce orgs and create a platform for engagement whether it’s just a few hundred company partners or hundreds of thousands of individuals.

Reimagine fundraising. Fundraising is, and always has been, one of the main challenges for charitable organisations, and Salesforce Communities can streamline the fundraising process at each stage for non-profit organisations.

Make non-profits more efficient. Our non-profit packages are designed especially for charitable organisations and fundraising campaigns. We provide all the necessary tools for you to run events, accept online payments and donations, sell online goods or services, run surveys, manage volunteers or members, and get user feedback.

Gather in-depth analytics. You get a centralised location to help you keep track of volunteers, donors and their activities. Salesforce provides comprehensive reporting to track levels of user engagement.

Get more impact through social media integration. Community Cloud comes with the full social network functionality which allows users to post, like, follow, create groups, chat etc.

Depending how sophisticated your fundraising component package is, it can go far beyond record keeping and can help you to create and manage fundraising campaigns.

A great example of a non-profit success story is the Sustainable Restaurant Association (SRA).

• Type: Non-profit; Trade Association

• Industry: Hospitality & Food Service

• Headquarters: London, UK

• Size: 8,000 member sites

Introduction

Sustainable Restaurant Association (SRA) is a non-profit organisation which brings together

restaurants that commit to comply with certain standards such as treating their staff fairly and getting their food from sustainable sources.

Challenge

SRA required a community as a way of bringing member restaurants together and as a communication channel that would allow them to share events, announcements and blog posts.

Solution

A key requirement was to run an annual survey of over 300 questions to evaluate the sustainability score of each restaurant and to provide a PDF report for each member. Community Cloud implemented by Advanced Communities and integrated with Qualtrics survey platform provided an effective platform for collaboration and for running the surveys.

Benefit and Result

Sustainable Restaurant Association non-profit uses a community with Advanced Communities components to engage with members in a new way, for example, conducting annual surveys and announcing catering industry events.

Create your own branded community

Advanced Communities can turbo charge your:

  • Members/Volunteers/Constituents management – enables users to find and contact the right people by their first/last name, email, location, skills, industry or any other attribute.
  • Events management – harness the power of our event management component to manage conferences, seminars and other private or public events.
  • Fundraising and Donation management – accepts payments for your products, subscriptions, service or membership fees, and includes single and recurring donations.
  • eCommerce – enables you to set up a stunning online shop and start selling, also  handles all revenue accounting needs including sales orders, shipment and tax management.
  • Partner Marketplace – enables your community members and visitors to find the most appropriate partners for your business and to create new leads.
  • Ideas and surveys – empowers your members and allows them to provide valuable feedback on your services or products.

Get in touch

If you want to have a conversation about anything related to Community Cloud or see demos of our free components and learn how to maximize the value of community to your business.