Case Studies

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Associations and Member Organizations
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Bond

Bond, a UK-based network for international development organizations. Bond is the membership organization that strives to connect, support and strengthen dynamic networks as it becomes more and more difficult for charities and non-governmental organizations to achieve their missions during these hard times.

icon Network for charity organizations
icon London, United Kingdom
icon 200+ employees
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IT/High-Tech
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BigCommerce

BigCommerce provides mighty ecommerce tools that turn shoppers into customers, enhancing B2B and B2C ecommerce. When a company has more than 60,000 customers, quality user experience and support become crucial factors. BigCommerce required a Help Center that would provide a high-end experience for customers, ensuring access to documentation, videos, events, and other support options.

icon IT
icon Austin, Texas, USA
icon 600+ employees
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IT/High-Tech
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CyberArk

CyberArk is a privileged access management leader used by more than 50% of Fortune 500 companies. The company wanted to improve relationships with its partners, as well as optimize some common tasks such as deal management, market development funds administration, and partner support.

icon IT security
icon Newton, USA
icon 1,200+ employees
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IT/High-Tech
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JFrog

With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. JFrog required a self-service portal for their quickly growing client base, which would provide effective support and a knowledge sharing system.

icon IT
icon Sunnyvale, California, US
icon 400+ employees
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Cases: Higher Education
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London School of Economics

The London School of Economics and Political Science (LSE) is one of the world’s foremost social science universities, with nearly 12,000 students attending from over 148 countries. The LSE needed a way for students to find information about admissions, IT issues, and fee payments on its SSC Community while minimizing the number of cases created by users.

icon Higher Education
icon London, UK
icon 3,000+ employees
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Cases: Healthcare
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Oryon Imaging (former London Imaging Centre)

Oryon Imaging, previously known as London Imaging Centre, is a private diagnostic imaging centre based in central London, UK, that provides high quality imaging services.

icon Healthcare
icon London, UK
icon 20+ employees

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