Would you like to try something new and truly amazing? Of course, you would! How about the Salesforce Service Console in Lightning Experience? I can feel your excitement. So, let’s start! First things first…

What is a Salesforce Service Console?

The newLightning Service Console is designed to be extremely useful for case management and deflection. The Salesforce team has brought the best of Lightning to the Service Console, making customer service operations much easier. At its core, the Service Console is built to:

• Centralize data – this is a place where all your customer service reps can get a unified view of customer info, handle customer queries in a jiffy, and boost overall customer satisfaction. Plus, you can see here all the relevant customer data: cases, accounts, contacts, and related records.
• Boost productivity – your customer service reps can enjoy features like multiple case handling, screen pop, or customizable layouts to streamline their working routine.
• Foster collaboration – who wouldn’t want to work in a team? You can use real-time collaboration techniques to share knowledge and solve problems efficiently.
• Integrate with other Salesforce components – you can connect with other Salesforce items like Knowledge or Field Service for a broader picture of the customer journey. Plus, one of the greatest things about this Service Console app is that it’s fully customizable. Which means you can adjust it the way you’d like!

Note! You can’t upgrade a Salesforce Classic console app to Lightning Experience. You can display or hide the app in the Lightning Experience App Launcher. You can edit the app from the App Manager page in Lightning Experience Setup, by clicking the Edit button next to the app.

Where to find this new Service Console? In the Quick Find box, type App Manager. Here is when you enter Lightning Experience App Manager with the app options page. Your Service Console will be right there for you to edit. You’ll be transferred to the Lightning App Builder, which gives you an opportunity to change the app’s logo, color, and more.

The Key Parts of the Lightning Service Console

The Salesforce Lightning Service Console has numerous component parts, important for providing efficient service. Before we discern them, one of the key things to mention is the new workspace. It can be defined as a collection of primary tabs and subtabs. This is your main working area. So, what other details does this Service Console app hide? Let’s explore:

1. Split view that represents a list view and shows tabs and subtabs. This makes the Lightning Service Console an ultimate tool for managing multiple cases on a single screen, without jumping between the tabs.
2. The Salesforce Lightning Service Console has a three-column layout. With such a design, you can have all key customer data and other info at your fingertips which reduces dumb scrolling. The first column has case details, contact details, and cases for parent contact. They are displayed using Related lists and Related record components.
3. The second column comes with a highlights panel which is right in plain sight.
4. All your case updates are compiled in the case feed. Here, the Service Console displays everything from call logs, text messages, status changes, and other valuable data.
5. The third column of the Service Console shows Related lists and Knowledge articles connected to the case.
6. The Salesforce Lightning Service Console has also a prebuilt utility bar. This is where you can have access to your global applications with a simple click. Do you want to change some components on this bar? It can be easily done as the utility bar on the Salesforce Lightning Service Console is fully customizable.

Salesforce Classic vs Lightning Experience: Establishing the Key Differences

Compare Salesforce Lightning Experience and Classic. Uncover the key differences and determine which platform will best meet your needs.

Lightning Experience Case Management: Main Features

There are several ultimate features to make case management with Salesforce Lightning a breeze:

• Case creation and assignment – you can initiate cases from various channels and assign them to appropriate agents based on predefined rules or manual selection.
• Lightning Experience – an intuitive user interface boosts agent’s productivity and accelerates their performance.
• Lightning Knowledge for case management – transform knowledge articles directly into cases, ensuring quicker customer service operations and quick access to solutions.
• Case lifecycle flow – you can automate repetitive case-related tasks, such as case creation, status updates, and more.
• Case-related objects and Lightning Components – connect cases to other Salesforce objects like accounts, conatcts, and opportunities. Besides, you can leverage a brand new set of Lightning Components, such as Lookup and Related List, to customize your Service Console.

The Power of AI in Salesforce Lightning Service Console and Case Management

As technology doesn’t remain stagnant, AI has gained traction over the past few years. And such popularity has reflected on the Lightning Service Console and the way businesses manage cases. Take a look at the AI-powered features Salesforce Lightning Service Console offers:

• Intelligent case routing – the system can automatically route cases to the most qualified agent or department based on the skill set, availability, and case specifications.
• Case deflection – chatbots will take over the world?! Not today. However, they can ease your life by providing self-service options and deflect cases away from customer service reps. Besides, they can also suggest knowledge base articles for in-depth problem solving.
• Case classification – AI makes it possible to categorize cases automacially based on content, which saves agents time and reduces human errors.
• Sentiment analysis – AI helps you understand customer sentiment from cases comments and emails. Afterward, it can also help you shape a follow-up response.

How does Salesforce Lightning Service Console assist in Omnichannel Support?

We’ve come to the point in the evolution when customers expect nothing less that seamless interactions across multiple channels. The Service Console coupled with Salesforce’s omnichannel specs helps businesses deliver consistent customer experiences.

First, there is a unified inbox where you can gather all your conversations from various channels – be it email, phone, chat, or social media. Everything happens in a single interface.

Second, you can leverage channel-specific features such as social media listening and management. This way, you can monitor your company’s Twitter mentions, reply to Facebook comments, or see Instagram comments. Pretty convenient, isn’t it?

Third, you can use customer journey mapping to understand customer interactions across different channels. This give you an opportunity to detect pain points and improve customer experience.

Bottom Line

In general, Lightning Service Console is another step forward towards an even better user experience and more powerful functionality in the Salesforce platform. This can be your safest bet in your purpose to improve user experience and perfect customer service. But if you need any further assistance, contact Advanced Communities. We are always here to help you with your Salesforce endeavours.

Last Updated: October, 7, 2024

Salesforce is a strong and even irreplaceable tool when it comes to modern customer relationship management, customer service, and sales. Since it has an array of functionalities, one might feel overwhelmed by them. No worries!

Today we’d like to highlight one of the most important features for your marketing and service activities: Salesforce Case Assignment Rules and Salesforce Lead Assignment Rules. What is the difference between them? Keep reading.

Assignment Rules in Salesforce Explained

First things first, assignment rules are a great instrument to better organize your sales and support teams’ work. It’s also a perfect tool for improving your lead generation. As you already know, there are two types of assignment rules in Salesforce: Lead Assignment Rules and Case Assignment Rules. By using them, you can automate the process of assigning appropriate users or queues to Leads and Cases. 

To better understand the Salesforce terminology, we’ll give you a short definition of what is a Lead and what is a Case in Salesforce:

• Lead – this is a prospect, meaning that this is someone who is interested in your product or service, but not yet ready to buy.
• Case – this is literally a customer’s question, complaint, or suggestion about your product or service.

How to locate Salesforce Lead Assignment Rules and Case Assignment Rules? Easy. First, go to the Setup tab in your organization. Start typing Assignment rules in the Quick Find box and there you are: you can view assignment rules under Marketing (Salesforce Lead Assignment Rules) and Service (Case Assignment Rules) tabs.

With assignment rules, you can automatically deliver specific Cases to the right people in the team or departments who are specialized in a certain area (aka subject-matter experts), so that the customers receive timely and qualified responses. A Case Assignment Rule can assign cases without the connection to the case creation source. The thing is that a case can be submitted through a customer portal, a self-service portal, or by email, to name just a few options.

Plus, assignment rules in Salesforce also enable you to sort cases by priority according to the customer’s support package (Platinum, Silver, etc.).

The same thing applies to Lead Assignment Rules in Salesforce. By leveraging lead assignment criteria, you can specify how leads will be assigned to users or queues. They can do that regardless of whether leads are created manually or imported with the Data Import Wizard.

Salesforce Classic vs Lightning Experience: Establishing the Key Differences

Compare Salesforce Lightning Experience and Classic. Uncover the key differences and determine which platform will best meet your needs.

Assignment Rules Limitation

You can’t build as many assignment rules as you see fit. There are certain limitations in Salesforce. For instance, there are limits for the number of rules, entries, and actions allowed by the rule.

Thus, there can be up to 2,000 total rules across objects (applies to any combination of workflow, assignment, auto-response, and escalation rules, active or inactive), 50 actives rules per object (applies to any combination of active workflow, assignment, auto-response, and escalation rules, as well as record change processes), 3,000 entries per rule, and 300 formula criteria entries per rule.

Besides, there is a limitation on actions when creating assignment rules in Salesforce – up to 200 actions allowed per rule. As for filter criteria, you can specify up to 25 per rule entry.

Creating Assignment Rules in Salesforce

Now that you know what assignment rules are for, we’ll show you how to set them up. After reading this paragraph, you’ll understand how to create a Case Queue, Case Assignment Rules, and Lead Assignment Rules in Salesforce. Spoiler alert: this is no sweat!

1. Case Queue in Salesforce Creation

Now, let’s get the ball rolling.

1. Navigate Setup in your Salesforce organization. Type “Queue” in the Quick Find box and then enter its Name and Label. 

2. Leave the Queue Email field empty if you want the support employees included in the queue to receive emails when new cases are created or type the email addresses of the people who will receive this kind of notification.
3. Choose Case and add it to the Selected Objects column.

4. Choose members and add them to the Selected Members column. After everything is done, click Save.

2. Case Assignment Rule Creation

1. To create one Case Assignment Rule, acess Setup in your Salesforce organization. Type Assignment Rules in the Quick Find box and choose Case Assignment Rules. After that, click the New button and enter the Rule Name. Once you’re done, hit Save. Make sure you tick the Activate field to make your new assignment rule legitimate. Remember that this action will deactivate any other current Case Assignment Rule.

2. Click on the rule you just created. In the Rule Entries section, click the New button.

3. This is when all the magic starts. The Sort Order section defines the order in which entries will be processed. If you enter “1”, it means that this entry will be processed first.
4. Select the criteria for this rule entry. Here, you have several options: to run this rule if the criteria are met or if formula evaluates to true. In our case, I selected the criteria. This pretty much a standard Case Assignment Rule with such criteria as Case Number, Case Origin, and Case Reason.

5. After that, you can choose the User or a queue this rule entry will be assigned to. I will select a User.
6. Choose the Email Template this user will receive when the new case will be assigned to him. After that, hit the Save button.

7. Do not omit the testing phase – you need to clearly understand if everything is working correctly or you need to change assignment rules.

3. Lead Assignment Rule Creation

1. With Salesforce Lead Assignment Rules, the process is pretty much the same. Navigate to Setup in your Salesforce organization. As previously done, start typing Assignment Rules in the Quick Find box and select Lead Assignment Rules. Click the New button.
2. Specify the lead assignment rule name and do not forget to check the Activate box.
3. In the Rule Entries section, choose New. Here, you specify the order in which the rule entry will appear and define the criteria for the given rule entry. For this lead assignment, I will specify such criteria as Lead:City equals New York, Lead:Email contains examplecompany, and Lead: Lead Status equals Open – Not Contacted.

4. Next, we need to select a User or a queue for this lead assignment. Let it be Olesia Melnichenko.
5. After that, we also choose an email template and click Save.

Tips and Tricks for Creating Assignment Rules in Salesforce

• Test your assignment rule in a sandbox before running it on your production org. This way, you can prevent yourself from glitches and inaccurate data.
• Leverage custom formula fields to simplify complex assignment rules. This might be the case if you need to enlist the states by regions.
• Set up round robin assignment rules for avoiding bottlenecks in your work routine. It means that the system will allocate each new case or lead to a different user or a queue until everyone has been assigned the same amount and the process repeats.
• Consider a final rule entry with no criteria. This way, you can gather everything that didn’t match the criteria you define and assign it to a user or a queue.

Bottom Line

Hopefully, we managed to unscramble the assignment rules in Salesforce for you. They are the best for streamlining your business operations. Just imagine how sleek and error-free your work can be! Newly created leads and cases are assigned to an appropriate team member or queue, no chaos.

That is why you shouldn’t miss the benefits you can get from using assignment rules. Give them a try on your organization! In case you have any troubles, ask the Advanced Communities team. We can help you with everything from the Salesforce integration and configuration or further technical maintenance.

Q&A

1. How to Create Assignment Rules in Salesforce?

To create assignment rules in Salesforce, you have to log into your Salesforce org, find Setup. In the Quick Find box, type in Assignment Rules, select it, and click New. Define Rule criteria (name, object, active), add evaluation criteria, assign records, and save.

2. How Many Assignment Rules Can be Active in Salesforce?

There is no limit to the number of active assignment rules you can have in Salesforce. However, only one assignment rule can be applied to a given record.

We are excited to kick off a new series of posts that focuses on Salesforce Experience Builder for beginners. Whether you are new to the platform or have some experience, this series by Advanced Communities will guide you through the fundamentals of the Salesforce Experience Cloud. Besides, we show you the ropes of its great tool Experience Builder, and provide insights to help you leverage its many features.

What is Experience Builder?

At its core, Experience Builder is a powerful tool that enables you to design and develop your own custom site on Experience Cloud (formerly known as Salesforce Community Cloud) without requiring any coding knowledge.

You don’t need to be an experienced programmer or designer to create a site that suits your business needs perfectly. Experience Builder is a site constructor integrated into the Salesforce Experience Cloud DXP platform that allows you to easily rearrange components on a page and customize the design to your liking.

In this series, we’ll cover everything from basic functionality to advanced features, giving you the knowledge and skills needed to create a dynamic and engaging website for your organization. So, let’s dive in and explore the limitless possibilities of Salesforce Experience Builder!

Advantages of Using Salesforce Experience Builder

Salesforce Experience Builder delivers personalized experiences all over. Just look at the advantages coming along:

1. Flexible customization – you can add pages and customize them the way you like to an Experience Builder site. No coding is needed! Use the drag-and-drop logic, generate a color scheme for your pages by uploading your company logo, and preview your site on various devices.
2. Third-party apps – any Experience Builder template you choose for your site can support some additional functionality for your community. For example, you can comb through AppExchange and consider apps for event/knowledge/idea management and many others.
3. Personalization and audiences – the Salesforce platform lets you create various experiences for one site by setting up page variations. This way, different audiences can see a different theme layout, Lightning components, and other elements. Everything will depend on the content you want your audiences to deal with.

2 Types of Experience Builder Site Pages

Before creating a new page using Experience Builder, it’s important to understand the different types of pages available within the platform. In Experience Builder, all pages are displayed in the Pages menu and fall under two main categories: object pages and standard pages.

On the one hand, Object pages are specifically designed to display data from Salesforce objects and come in three different types: list, detail, and related list pages. These pages are grouped by their respective object titles, making it easy to navigate and manage content.

On the other hand, Standard pages are designed to display everything else and provide a more customizable option for creating pages. Whether you want to create a landing page, a contact form, or a blog, standard pages give you the flexibility to design and create pages that suit your specific needs.

Understanding the difference between Object pages and Standard pages will help you choose the right type of page for your content and ensure that your pages are organized and easily accessible within Experience Builder.

Building Sites Without Code: The Power of Experience Builder in the Salesforce Experience Cloud

Salesforce provides a set of cloud-based resources so you can build your own applications and websites easily, cheaply, and fast. This is where Salesforce Experience Cloud comes in.

Creating a Page on the Salesforce Experience Cloud Builder

Creating your first page with Salesforce Experience Builder is a straightforward process that can be accomplished in just a few steps. Here’s what you need to do:

• Go to the Pages menu (1) at the top of the page and click on “New page” at the bottom of the list of pages.

• Choose the type of page you want to create: standard or object.

• Select the layout that best suits your needs, whether it’s a pre-built layout or a custom one that you create yourself.

For Standard pages, it is possible to select the layout while you are creating the page or change it later.

For Object pages, however, you can change the layout only after the pages have been created.

• Drag and drop the components you need onto the page to display the information you want. You can choose from a wide variety of standard and custom components, which are conveniently grouped by topic on the Components tab.

Here is an example with the Rich Text Editor component. You can add text, images, video, or links:

• If you need additional components, you can find them on the AppExchange. Simply click on the “Get more on the AppExchange” button at the bottom of the Components menu to browse the Component store for extensions that meet your needs.
  
  For example, say, you want to add event management functionality to your page. You can easily drag and drop components from the AC Events Enterprise app onto your page, giving you access to a comprehensive suite of features like online and offline event creation, package management, speaker management, and integration with Google Maps, Zoom, Stripe, and your Google Calendar.

• Choose the component from the components list and drag-and-drop it to the page:

With Salesforce Experience Cloud Builder, you can create custom online spaces for a variety of business processes without any coding required. Follow us on social media to stay up to date on our next post about Experience Cloud and Experience Builder!

Need Help with Your Salesforce Experience Cloud Site?

If you’re encountering any difficulties while creating pelages with Experience Builder or installing and configuring AppExchange applications on your Salesforce Experience Cloud site, it’s advisable to seek assistance from professionals.

Advanced Communities is a partner that offers both ISV and SI services and has extensive experience in developing and configuring Experience Cloud sites and AppExchange applications for businesses of various industries and sizes. Our team is proficient in all aspects of Experience Cloud and AppExchange and can provide effective solutions for your Experience Cloud needs.

In addition, we provide different Salesforce-native solutions to improve the functionality of your Experience Cloud sites to meet your specific business requirements. Whether you’re looking for a powerful ideas management solution, Salesforce knowledge management tool, or member management software for your Salesforce PRM, support portal, or membership portal, we’re here to help you with all your Salesforce Experience Cloud needs. So do not hesitate and drop us a line!

Q&A

1. How to Create a New Page in Experience Builder Salesforce?

It’s easy! Log in to your Salesforce org –> Setup –> Digital Experiences –> All Sites –> Your site. After that, go to Builder –> Pages –> New Page. From here, you choose whether to build a Standard page or an Object one.

2. How do I Switch Pages in Experience Builder?

It can be done in a few clicks. In the Navigation menu at the bottom of the Builder window, select a page in your experience.

Salesforce Classic vs Lightning: which one to choose? That is the question. Some claim there is nothing more stable than the old design. It’s basically in the name – classic. However, others say we should go further, explore new features and fresh ideas, and receive the gifts of technological progress.

Jumping a bit ahead, Salesforce Lightning (LEX) offers a completely new, fast, and beautiful user experience. The initial release from Winter ’16 focused on reinventing the desktop environment to support sales processes even better than before.

Yes, the moment this release dropped, the Salesforce community met a sales-centric mindset and a beautiful, intelligent interface. The overall aim of the release was to help sales reps and to make their work easier.

However, is it so straightforward? Why bother switching to something unknown before? This is why you landed on this article and this is why I am here to help you choose the right call. First things first…

What is Salesforce Classic?

Salesforce Classic represents an outdated user interface of the Salesforce CRM. It’s text-oriented, tab-based, bulky, and not intuitive at all. Besides, you will never notice the attention to detail and special design elements here. Unlike in Salesforce Lightning, though we will get to that in a minute.

We can’t deny the fact that Salesforce Classic was a hit during the 2000s. And it still remains widely used! Even though Salesforce Classic features are not as progressive as the ones on the Lightning interface, Salesforce users still have access to the old design.

There is nothing eternal and so isn’t Salesforce Classic. At some point, this user interface might cease working. So, you’d better be prepared beforehand.

What is Salesforce Lightning Experience?

Upgraded user interface, intuitive user experience, and other great functionalities – this is what Lightning Experience is about. It is a modern, dynamic, and component-based user interface with more advanced features. With this framework, you can forget about complex app development and build responsive apps even if you don’t have special knowledge.

Salesforce Lightning offers a broad range of customization options. For instance, using pre-built Lightning components, the Lightning App Builder lets you build Lightning pages without a single string of code. Besides, you can use Experience Builder to create online communities with tailored templates, meeting the unique needs of your business. Everything happens without a single string of code – so you don’t even need a Salesforce developer for that.

What separates Lightning components from Classic ones is their flexibility. Plus, this new Salesforce Lightning platform offers an Einstein functionality, making it an unbeatable pro point.

Salesforce Classic vs Lightning: Main Differences to Explore

Despite the new, impressive interface that offers a number of benefits for sales teams, you should consider one important fact – Salesforce can’t make everything perfect at once.

But before you jump to any conclusion, let’s compare LEX and Salesforce Classic to see the differences between them. There are 12 criteria that help us stumble these two together. Each of them has its wins and drawbacks but together they just paint a complete picture.

1. Salesforce Data: Paramount for Any Organization

Sure thing, the first criteria to compare is Salesforce data in both Salesforce Lightning and Classic. The rule of thumb is that we usually talk about such basic data as Accounts, Contacts, Leads, Opportunities, Cases, custom objects, and others. See for yourself!

2. Home: New Page Field that Highlights the Most Important Thing for Each Day

Are you tired of constantly seeking valuable information once on the home screen of your Salesforce org? The Lightning Home page is more personalized so that everything you need is at your fingertips. Let’s check which options are available in the Lightning UI and which you will see only in the outdated Classic interface.

3. Calendar and Events: For Successful Event Management

What about such key elements of the home screen as Calendar and Events? Both are supported. However, if I were you, I would choose a modern design.

Speaking of, if you feel like the Salesforce functionality isn’t enough and you want to accelerate it, Advanced Communities might fit the bill for you. AC Events Enterprise – a 100% native-to-Salesforce solution – is ideal for those who want to streamline their event management, dive into valuable insights after events, and receive pre- and post-event analytics. Besides, it’s fully compatible with LEX.

4. Accounts and Contacts: Number 1 for Your Sales Processes

As Accounts and Contacts are especially important for sales reps and their customer relationship management, they are paramount for analytics. When we talk about Lightning, the interface enables enhanced Account and Contact management with interactive records, a highlights panel, an activity timeline for effortless lead gen, and other specs. Without further ado, here are the features compared:

5. Opportunities and Leads: Great Space for Sales Reps

Again, these criteria are basic yet major for sales teams. You need them to detect the initial interest of potential customers, deals that are the closest to being closed, and adjust your company’s offerings accordingly.

7. Opportunity Board: a Visualization Tool for Opportunities

Let’s admit: a diagram is worth many words. Luckily, the Salesforce Lightning user interface makes it possible. Thus, you can have an opportunity board right at your disposal, with such data as charts (donuts, bar charts, line charts, etc.), intelligent alerts, and enhanced list view search.

8. List Views: For Analyzing Your Records on the Go

List views are an effective tool for prioritizing and analyzing your organization’s records. With their help, you can clearly see and sort records, pin them for faster reach, add new ones, and do so much more. What does tell list views in the Lightning user interface from the ones in Classic? It is the ability of “Visible only to me” and “Visible to all users” list views to be shared. However, you can’t share them with certain groups of users. Anyway, let’s see the full picture.

9. Reports: Your Access to Salesforce Data

Reports in Salesforce provide you with access to the data that you can structure and combine the way you see fit. As a quick crash course on reports you can create with Salesforce, there are tabular (the simplest ones), summary, matrix, and joined. Depending on your objectives, these reports help you organize and display info in tables and charts, or add them to a dashboard.

10. Dashboards: For Visualizing Data

Dashboards are closely connected to reports. Once you gathered the data in reports, you can now create a dashboard to visually understand trends in your organization, take active measures if need be, or just smooth things down for your team. Do they have equal customization options in Salesforce Lightning vs Classic? We are going to find that out.

11. Salesforce Einstein

Salesforce has recently jumped on the hype wagon and incorporated Einstein (Wave) Analytics for predictive analysis. This AI-powered functionality can help you rethink your organization’s strategy, making marketing, sales, customer service, and support a breeze. Here is the catch: not all Einstein capabilities are available with Salesforce Classic.

12. Other Features and Products: For Maximizing Your Experience

Being a robust platform, Salesforce can push the limits further and let you enhance your experience. Check out what other specs and features are available in the new interface and the old one.

*A couple of years ago, Experience Cloud sites were called Communities. Today, they are a potent tool for boosting business online presence. You can create customizable sites using pre-built templates or build one from scratch.

Thus, there’s an opportunity to design a self-service portal, partner portals, and others. Of course, you can choose standard Salesforce functionalities but if you want to move further, consider different accelerators and add-ons that are native-to-Salesforce. Like the one from Advanced Communities: AC MemberSmart for membership management, AC Ideas Ultimate for encouraging idea generation company-wide, or AC Knowledge Management Enterprise for preventing your organizaton’s knowledge from chaos.

Why Should You Switch to Salesforce Lightning?

We know that managing customer relationships on a legacy Salesforce platform might come with a few challenges. Chaos in your database, deprived team productivity, lower security, and other possible roadblocks. That is why doing the Salesforce Lightning migration is your lucky chance to change the situation for the better.

If you are still on the fence, just look at these powerful things you get with the Lightning migration – they might tip the scale for you:

• New interface
• New features
• Full access to any Lightning component for no-code development
• Drag-and-drop functionality in the Lightning App Builder for greater app customization
• Lightning Process Builder to break free from manual tasks (record change process, email sending, etc.) and configure special flows to do them on autopilot. Plus, it provides you with a graphical representation as you build a process.

Bottom Line

That’s it! We have just compared Classic and Salesforce Lightning, and might I say the winner is obvious. Salesforce Lightning features give you freedom, flexibility, and stability, while the Classic ones only drag you away.

Do you feel like you have not enough knowledge on that matter? Fear not! Contact the Advanced Communities team – we will not only enhance your Salesforce user experience but also help you tweak the entire Lightning interface so that it aligns with your organization’s needs.