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BigCommerce

BigCommerce provides mighty ecommerce tools that turn shoppers into customers, enhancing B2B and B2C ecommerce. When a company has more than 60,000 customers, quality user experience and support become crucial factors. BigCommerce required a Help Center that would provide a high-end experience for customers, ensuring access to documentation, videos, events, and other support options.

icon IT
icon Austin, Texas, USA
icon 600+
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IT/High-Tech
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CyberArk

CyberArk is a privileged access management leader used by more than 50% of Fortune 500 companies. The company wanted to improve relationships with its partners, as well as optimize some common tasks such as deal management, market development funds administration, and partner support.

icon IT security
icon Newton, USA
icon 1,200+
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IT/High-Tech
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JFrog

With the mission to transform the way companies manage and release software updates, JFrog has developed the world’s first universal artifact management platform, ushering in a new era in DevOps – Continuous Updates. JFrog required a self-service portal for their quickly growing client base, which would provide effective support and a knowledge sharing system.

icon IT
icon Sunnyvale, California, US
icon 400+
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Cases: Higher Education
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London School of Economics

The London School of Economics and Political Science (LSE) is one of the world’s foremost social science universities, with nearly 12,000 students attending from over 148 countries. The LSE needed a way for students to find information about admissions, IT issues, and fee payments on its SSC Community while minimizing the number of cases created by users.

icon Higher Education
icon London, UK
icon 3,000+
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Cases: Healthcare
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Oryon Imaging (former London Imaging Centre)

Oryon Imaging, previously known as London Imaging Centre, is a private diagnostic imaging centre based in central London, UK, that provides high quality imaging services.

icon Healthcare
icon London, UK
icon 20+
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IT/High-Tech
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MuleSoft

MuleSoft, Inc. is a software company that provides iPaaS software for connecting applications, data, and devices without writing code.
Advanced Communities was involved in the strategic project of moving the Mulesoft Help Center from the legacy PHP forums to Salesforce Community Cloud. That included moving 20000+ forum users with the discussions, likes, follows, reputation points, images, and userpics to Salesforce.

icon High Tech
icon San Francisco, USA
icon 1,400 Emloyees
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Associations and Member Organizations
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Sustainable Restaurant Association (SRA)

The Sustainable Restaurant Association (SRA) is a non-profit organization that brings together restaurants committed to complying with certain standards, such as treating their staff fairly and getting their food from sustainable sources. SRA needed a community to bring member restaurants together, along with a communication channel that would allow them to share events, announcements, and blog posts.

icon Hospitality & Food Service
icon London, UK
icon 8,000
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Cases: Nonprofits
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American Association for Cancer Research (AACR)

The American Association for Cancer Research (AACR) is the first and largest cancer research organization dedicated to accelerating the eradication of cancer. The organization needed an efficient and easy-to-use event management system to support their efforts for research, education, communication, collaboration, funding, and advocacy.

icon Clinical Research
icon Philadelphia, Pennsylvania, United States
icon More than 42,000
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Cases: Nonprofits
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Guide Dogs

Guide Dogs provides a range of services with and beyond the dog to help people who are blind or partially-sighted lead confident, independent, and fulfilling lives. Their request was to create an online storefront to easily distribute CustomEyes large print books on their site.

icon Charity
icon Hillfields, Berkshire, UK
icon 16,000

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